Cru General Operations Manager

The CRU Brand

CRU’s mission is to disrupt the global fitness scene by delivering cutting edge group classes driven by beat bumping music and led by top notch Pack Leaders. Our multitude of concepts are inspired by the Wolfpack mentality: moving as a social unit bound by strength, loyalty and togetherness. You show up, we’ll lead the pack.

We opened CruCycle Singapore in 2014 to revolutionise the indoor cycling scene — and we did. With a focus on spinning to the beat of well-curated playlists, CruCycle has gained a cult following of cardio junkies, music lovers, and sweat addicts chasing after a rider’s high.

Our first global expansion brought us back to the roots of our founders: Los Angeles. CruBox Los Angeles fuses authentic boxing techniques with beat-matching movements, and has seen celebrities like Kim Kardashian, Usher, and Hailey Bieber come through its doors. Riding on the success of CruBox Los Angeles, CruBox Singapore opened shortly after.

Today, the ever-growing CRU brand has three state-of-the-art studios and a virtual experience: two on Duxton Road and Orchard Road, Singapore; one on the world renowned Melrose Avenue in West Hollywood, Los Angeles; and a virtual studio, CRU TV, the future of fitness that comes with a bike, screen and an immersive app for you to sweat to the beat of your favourite pack leaders.

Wherever you are, enjoy the same infectious energy, your favourite pack leaders, and a community that inspires, grows, and gets stronger together.

Come For The Experience, Stay For The Change #JoinThePack

Full Job Description

Major Duties and Responsibilities and Experience:
Manage team of instructors, part time staff, full time operational staff

Oversee that training staff completes and maintains proper brand image and work scope

Monitor and ensure members safety and oversee equipment maintenance

Fitness Equipment and studio Maintenance

Training, scheduling, troubleshooting, evaluating and assisting in payroll for gym and casual wage staff

Monthly stock take of equipment and sales products

**Requirements**:
Minimum of 1 year experience in hospitality or fitness industry

Proficient in English language

Must provide referrals from previous employer

Fitness Equipment machine maintenance skills

Sales oriented and good interpersonal skills

Effective communication skills, stress management skills and top quality organizational skills

Managerial & Supervisory

Ensure that all administrative requirements of the gym are met.

Training, scheduling, troubleshooting, evaluating and completing payroll for gym and casual wage staff.

Updating staff training materials and Standard Operating Manuals when required.

Assisting with developing, adjusting and enforcing policies and procedures as stipulated by Management.

Ensuring effective budget management and ensure that staff have all the opportunities and tools to reach their weekly, monthly, quarterly budgets.

Manage equipment inventory and maintenance, including health and safety checks.

Overseeing risk management practices.

Encourage staff development

Keeping and compiling ongoing patron usage statistics

Remain current on new trends in the industry

Responsibilities of All Positions within Fitness Centre.

Adhere to company policies and procedures

Ensure cleanliness of the studio using all 5 senses:
Sight to ensure studio is neat and orderly

Sound to ensure music/sound levels are appropriate

Touch to ensure floors, countertops, etc. are clean and dry

Smell to ensure the studio is fresh and odor free

Customer Service:
Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity, and professionalism to internal and external customers.