IT Operations Support Personnel
5 days ago
**IT Operations Support Personnel**
**SUMMARY**:
- The hiring company is a team of information and communications technology (ICT) experts with a track record in IT solutions. Headquartered in Singapore, Terrabit brings innovative system, storage, cloud-enablement and network integration solutions to the country and the Asia-Pacific region. They are currently looking for IT professionals with at least 1-2 years working experience in an NOC/Telco environment.
**KEY RESPONSIBILITIES**:
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedure
**JOB REQUIREMENTS**:
- At least an ITE or Polytechnic graduate from an IT related programme.
- Preferably with a network certification.
- Trouble Ticket Management: Fault Logging, Basic Network/System Troubleshooting, Escalations and Helpdesk Incident Management.
- Familiar with Network, System and Building Monitoring Systems alerts.
- Experience with operation of commonly used information security solutions is preferable.
- Basic DC Operations Support, e.g Hot swop, inter-rack cabling, Power Cycle, escort, tape management, etc.
- Good oral and written communication skills.
- Require to do shift duty and be on standby.
**PERSONAL ATTRIBUTES**:
- Strong sense of responsibility, initiative, interpersonal and communication skills
- Able to work independently
- A good team player
- Specialization
-:
- Administration / Operations
- Type of Employment
-:
- Permanent
- Minimum Experience
-:
- Fresher
**Work Location**
-:
- Singapore
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