IT Operations Support
7 days ago
Our client, one of Asia-Pacific’s leading organizations is looking for:
**IT Operations Support**
**Requirements**:
- Degree in Information Technology (IT), Computer Science or equivalent qualification.
- Hands-on experience in writing simple SQL queries to extract data and troubleshoot incidents.
- Experience with log analysis tools such as Splunk, Power BI and Qlik Sense.
- Work experience with standard IT operations protocols including ITIL Framework.
- Support root cause analysis with vendors and integrated systems
- Proactively identify recurring issues and collaborate with other cross-functional IT teams to provide timely resolutions
- Create and update documentation for IT processes, troubleshooting steps, best practices to ensure that processes and documentation meeting required standards
- Monitor incidents reported, prioritize and escalate the issues when necessary
- Log, support and track change requests & incident tickets using a ticketing system. Ensure accurate and detailed documentation of issues and resolutions
**Responsibilities**:EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982
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