Restaurant Manager

3 days ago

Bukit Merah, Singapore ELEVEN COLLECTION PTE. LTD. Full time

The role will focus on training team members to deliver outstanding customer service and consistently achieve guest and employee satisfaction, while maintaining standards and meeting or exceeding business goals.

If you think you have what it takes, please get in touch

**Salary**: S$ 5,500 - $6,000 depending on work experience

**Benefits**:

- 5 Days Work Week
- Monthly Sales Incentive $250 to $500
- Staff Meals Provided
- Birthday Benefits

**Responsibilities**:

- Ensuring a great customer experience at our restaurant across food & beverage and maintaining the ambience and facilities to the highest standards
- Dealing with any customer complaints efficiently, with the goal of service recovery being the top priority
- Supervising the service and guest experience teams to ensure that all staff are well-versed in company SOPs and customer experience guidelines
- Ensure that all operational teams are well-versed in the restaurant’s brand story, company history and latest developments
- Coordinate communication between Service team and Kitchen team to ensure smooth execution
- Setting up and enforcing quality and safety controls at all times
- Coordinate and cooperate with the kitchen team to ensure a consistent delivery of F&B offerings and work closely with them on integrated promotions/events/themes/pairings
- Manage and maintain all software systems needed to handle Reservations, Table Management and POS
- Oversee the service team on executing successful Delivery services and managing logistics
- Manage and ensure all third party suppliers and agencies are keeping to onsite SOPs and delivering their KPIs consistently
- Create and maintain detailed reports of daily, weekly and monthly revenues and costs
- Work closely with the management teams to secure events and any private/corporate bookings, and ensure smooth execution onsite across all departments
- Implement new business initiatives as and where relevant
- Provide input and analysis to management team based on assessing Sales reports and how to improve overall business performance
- Managing and leading the onsite teams to achieving business targets

**Requirements**:

- At least 4 years of hospitality experience leading and managing a team of restaurant professionals
- Positive mindset and approachable demeanour
- Effective people management skills
- Ability to multi-task efficiently and effectively
- Observant and quick to act
- Excellent communication skills, both written and verbal
- Confident and experienced in handling business goals and revenue targets
- Great time management and problem-solving skills
- Ability to stay calm, organised, and efficient under pressure
- Has great initiative and team leadership skills

Pay: $5,500.00 - $6,000.00 per month

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Performance bonus

**Experience**:

- Restaurant management: 4 years (preferred)

Work Location: In person

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