Reservations & Call Centre Supervisor

Responsibilities: • Assist in managing the agents and Call Centre operations • Handle complaints and manage service recovery • Handle the recruitment, training, and development of the agents • Provide administrative support in the Call Centre • Cover the Team Managers' duties and shift where necessary • Any other ad-hoc tasks that may be assigned...

**Join the Pioneering Team at AMPS TEA!** As part of our exciting expansion, **AMPS TEA**is seeking passionate **Baristas**and **Senior Baristas**to help bring our signature tea beverages and desserts to more customers. You will play a key role in delivering the unique AMPS TEA store experience — and be part of building something special from the ground...

**Position Overview** The Capella Connects Executive handles reservations enquiries and responds to communications from guests, travel agents, and referral networks concerning reservations and to includes group reservations received. Creates and maintains reservation records, prepares letters of confirmation and promptly processes any cancellations and...

We are seeking a dedicated Call Centre Officer to be the friendly voice our customers rely on. Join us and be a part of a team that values dedication and excellent service. Job Responsibilities To attend to customers' phone enquiries and calls deployment. To provide service reservations. To coordinate breakdown site services for customers. To answer live...

JD: To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery - To ensure accuracy and compliant for all customers’ requests - To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs - To adhere to professional standards of behaviour & amp; conduct in...

**Hotel Indigo colleagues are the people at the center of every new story **. They make all guests feel welcome in the neighbourhood and at home in the hotel. At **Hotel Indigo® **we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They...

As a Call Centre Supervisor, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations. **A little taste of your day-to-day** Every day is different, but you’ll mostly be: - Handle all internal and external guest enquiries promptly with mínimal delay, directing them...

Supervise daily running of Call Centre operations and ensuring a consistent delivery of Professional and High-Quality Service experience in line with Company’s service standards. - Attending to inbound and outbound calls such as recall, enquiry and diverted calls - Continuously review and identify improvements to Call Centre operations - Handling...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

We are seeking a dedicated Call Centre Officer to be the friendly voice our customers rely on. Join us and be a part of a team that values dedication and excellent service. **Responsibilities**: - To attend to customers’ phone enquiries and calls deployment. - To provide service reservations. - To coordinate breakdown site services for customers. - To...