Front Support

1 week ago


Singapore LGT BANK (SINGAPORE) LTD. Full time

Job duties:

- Handle enquiries from the Front Office in timely manner to ensure smooth business operation;
- Handle complaints or grievances from the front office and look for solutions;
- Coordinate internal improvements with other departments (e.g. process, new products) and come up with suggestions regarding improvements of working processes and possible solutions to increase the team’s efficiency;
- Assist with implementation, testing and training of new system solutions;
- Represent the team in various regulatory / procedural / system enhancement projects;
- Ensure preparation of Management Reports, including potential follow up actions;
- Monitor / check various internal reports;
- Handle the system input / approvals, where required;
- Implement new forms and coordinate changes of existing forms;
- Coordinate and provide training to new hires and existing staff (process, system etc.);
- Being part of the team performing Business Contingency Plan;
- Other ad-hoc task assigned by Team Head;
**Requirements**:

- At least 10 years relevant banking experience (either in a similar position or as Assistant of RM)
- CACS MAS licensed / experienced with order inputs
- Hands-on experience with Avaloq and other systems is an advantage
- Excellent communication and interpersonal skill
- Good command of written and spoken English
- Proficient in Japanese market & language to support Japanese speaking client
- Ability to lead initiatives and process updates
- Open to learn and take over additional responsibilities
- Very flexible and positive attitude
- Solution oriented and analytical mindset
- Strong Bank’s stakeholders’ management
- Able to work independently and as part of a team under pressure and against tight deadlines



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