Deputy Manager

**Job Function**:
Fuel Farm Management

**Job Summary**:
The Assistant Manager/Deputy Manager (AGSS/BFI/DSR) is responsible for optimising the quality and quantify of fuel, as well as the serviceability of all facilities and equipment, ensuring rectification of any abnormalities. He/she also proposes innovative methods to improve operational efficiency and implements changes to the Standard Operating Procedures (SOPs). He/she mitigates safety and/or security risks by ensuring measures are put in place to prevent recurrence of any lapses, errors or losses, and serves as a Site Incident Controller during emergency situations.

The Assistant Manager/ Deputy Manager (AGSS/BFI/DSR) has excellent planning and people management skills to manage teams and staff development effectively. A good communicator and problem solver, he leads teams to achieve KPIs and business goals.

**Job Responsibilities/Key Tasks(External)**:
**Conduct fuel farm operations**
- Review plans to resolve fuel quality issues
- Propose corrective action if lab reports show deficiencies in fuel properties
- Review operational plans for loading and unloading of fuel
- Trigger and conduct investigation if fuel gain/loss exceeds prescribed tolerance level and propose get well plan
- Review fuel demand forecast
- Review operational plans for top up of refueller

**Conduct fuel bridger and aviation specialised vehicle (ASV) operations**
- Review operational plans for aircraft defueling and refuelling
- Review operational plans for fuel bridger and aviation specialised vehicles (ASV) to ensure efficiency

**Perform maintenance operations**
- Escalate defects to customer's operations team on impact arising from non-availability of GFE/GFP
- Establish maintenance action plans for in-house facilities and vehicles
- Review plans for housekeeping
- Review discrepancies reports for Government Furnished Equipments (GFE), Government Furnished Property (GFPs) and in-house equipment

**Ensure operational excellence and compliance with quality and safety standards**
- Operationalize new base/projects to ensure smooth transition/ implementation
- Review plans to mitigate identified risks and business disruptions based on team's operations
- Review briefing content, including planning of safety knowledge and new safety requirements
- Co-Chair monthly ops, deployment exercise and safety briefing
- Endorse quality and safety reports and review action plans to address QHSSE lapses as part of safety conversation
- Review Standard Operating Procedures (SOPs) to meet regulatory requirements

**Manage customer experience and relationships**
- Manage escalation of customers' complaints and establish processes to prevent similar recurrences of customer complaints
- Review the daily and monthly management reports to ensure that reports capture strategic work done and anticipates and resolves concerns of customers
- Compile customer survey data and draw insights from customer data for future engagements and further enhancements

**Manage people, finance and organisational development**
- Review learning roadmap for team's required competencies and qualifications to ensure proper qualifications/ certifications prior to assignment
- Conduct manpower planning to optimise operational efficiency
- Forecast capital and operating departmental budget
- Review and approve purchase requisition based on financial allowable limits (FAL)
- Ensure timely security clearance of staff
- Lead implementation of department’s recruitment and retention efforts

**Job Requirements**:
**Professional Qualifications & Relevant Experience**:

- Degree with operations management skills preferred.- Prior experience with Aviationpreferred
- MS Office - Excel, Words and PowerPoint