Client Service Administrator
5 days ago
Attractive Salary Package Basic + Commission
- Type: 6 months contract
- Working Hour: Tuesday to Saturday, 11 am to 8 pm
**Client Service Administrator (6 months Contract)**
- **Position: Client Service Administrator
- Top Tier Luxury Jewellery Brand**:
- **Attractive Salary Package Basic + Commission**:
- **Location: Town**:
- **Type: 6 months contract**:
- **Working Hour: Tuesday to Saturday, 11 am to 8 pm**
**Key Accountabilities**
- You will be an Ambassador of the Maison and you will respect the image and the client service policy of the Maison.
- You will also support our Customer Service platform to issue jewellery and watch **cost estimations and raise further requests/appeal to CS Headquarter**:
- You will work closely with Boutique teams to ensure **close daily Repair Order management**, by sharing relevant CS information, providing latest Repair Order status/updates, following-up on sensitive cases.
- Working closely with the CS Manager, you will ensure regular communication to provide **feedback and ideas/initiatives on client service excellence and client satisfaction**:
- You will organize, **follow-up and maintain all administrative documents** related to Repair Order and CS stock & tools (Sales, transfers, orders ).
**Key Requirements**
- Excellent verbal and written communication skills
- Very rigorous, strong organization skills, Interpersonal skills, empathy,strong solution driver, client focused and good team-player
- Knowledgeable about Watchmaking is a plus
- Prior knowledge and usage of SAP & MS office is a plus
EA Personnel #: R23116889
EA Licence #: 22C1376
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