Middle Office

Effectively partake in the activities under client onboarding, KYC/AML, client database management and other administrations tasks for Singapore and Asia Desk
- Bahrain as follows:

- Client on-boarding, including customer due diligence, sanctions, KYC/AML and FCC Compliance processes and maintenance/renewals as well as timely off-boarding of clients.
- Contacting and liaising with client regarding on-boarding process, required documents and any other matter on customer due diligence.
- Conducting appropriate searches through the system records, existing document repositories and publicly available information to complete due diligence as per the procedures set up by Group Compliance
- Completion of account opening documentation and any change requests, liaising with Legal, Credit, Operations as appropriate.
- Management of all clients database, to ensure clients information are updated and according to as per the procedures set up by Group Compliance.
- Tracking and monitoring due date of periodic reviews and ensuring the periodic review performed in a timely manner
- Assuming the central point of contact for taking and routing Customer queries with regards of on-boarding processes, updating signatories and all due diligence matters
- Assuming the central point for corporates/FIs conducting KYC on Bank ABC Singapore

**General**

Assist department by:

- Performing all tasks in the capacity of a Maker.
- Assuming the role of a Custodian in the Safe Custody Management Process, as and when nominated.
- Ensuring all processes and procedures are adhered to at all times.
- Escalating risks/issues through the line manager for timely resolution.
- Assisting in the development and ongoing maintenance of an activities Dashboard.
- Serving as a central point of client interactions by handling, resolving, and escalating day-to-day customer administrative queries and complaints as appropriate by liaising with various stakeholders.
- Undertaking planned and adhoc projects.
- Punctual delivery of all returns and requested services.
- Improving processes, time to market and provide a best-in-class client experience while adhering to internal and external Client expectations.
- Developing and maintaining cordial relationships with internal as well as external customers.
- Concluding assigned training programs

Steering clear from any form of negative feedback, be it delivery or staff conduct.

**Requirement**
- Ability to solve problems, take decisions or escalate to higher levels (as appropriate) and get along with people amicably.
- Good understanding of Wholesale banking products.
- Good knowledge and understanding of KYC, AML and Operations management.
- Ability to understand monitoring requirements.
- Fair working knowledge of Credit Documentation, Syndicated Loan Structures, Commercial Contracts, Trade Finance, Credit Risk and Banking terminology including standard loan covenants.
- Solid computer skills with capability to use spreadsheets, graphic and presentation packages to review and create professional materials.
- Be able to articulate complex processes into simple and easy-to-understand procedure.
- Identify, plan and execute projects through to fruition.

Fluent in written and spoken English and Chinese language to comprehend, interpret and spread Chinese financials into internal spreadsheets
- Degree level qualification in banking, finance, accountancy or business administration from a good university
- 5 - 7 years working experience in a similar function, credit or audit with a large regional or global financial institution (an added advantage)