Servicenow Project Manager

2 days ago

Singapore DXC Technology Full time

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

**Key Responsibilities**:
Project Planning and Execution:

- Develop, maintain, and manage comprehensive project plans for ServiceNow implementations or upgrades.
- Oversee project scope, timelines, and budgets, ensuring alignment with business goals.
- Coordinate with cross-functional teams, including developers, administrators, and business analysts.

Stakeholder Management:

- Act as the primary point of contact for all project stakeholders.
- Conduct regular meetings, provide status updates, and manage expectations.
- Ensure stakeholder requirements are documented and prioritized.

Risk Management:

- Identify potential risks and develop mitigation strategies.
- Monitor project progress and address any issues or roadblocks proactively.

Team Leadership:

- Guide and support the project team, ensuring clarity on roles and responsibilities.
- Foster a collaborative environment and promote effective communication.

Quality Assurance:

- Ensure the quality and integrity of deliverables by adhering to best practices and compliance standards.
- Perform regular project audits and implement improvements.

Change Management and Training:

- Manage change requests and ensure proper documentation.
- Facilitate end-user training and support adoption of ServiceNow solutions.

**Qualifications and Skills**:
**Education**:

- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.

**Experience**:

- 8+ years of project management experience, with a minimum of 5 years managing ServiceNow projects.
- Proven track record of delivering ServiceNow implementations, upgrades, and enhancements.

Technical Skills:

- In-depth knowledge of the ServiceNow platform, including modules like ITSM, ITOM, HRSD, CSM, and/or SecOps.
- Well versed with ServiceNow Implementation Methodology (SIM)
- Proficiency in Agile, Scrum, or other project management methodologies.
- Familiarity with integration techniques and tools used in ServiceNow.

Certifications (preferred):

- ITIL V4
- ServiceNow Certified System Administrator (CSA)
- PMP, PRINCE2, or Scrum Master certification

Soft Skills:

- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to manage multiple projects simultaneously and work under pressure.

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