Customer Service Representative 客服代表

Job Requirements:
1. Understand and analyze customer needs, and provide professional solutions. When communicating with clients, introduce them to the regulations, requirements, conditions, and work passes for Singapore company registration.

2. Prepare quotations and invoices using existing software according to client requirements.

3. Handle the full range of company secretarial duties, ensuring compliance with the Companies Act and other relevant laws. Such as:

- Incorporating new companies; Transferring corporate secretary appointments.
- Maintain company secretarial records for each entity, including statutory registers.
- Ensure strict compliance with relevant legal requirements, prepare director/shareholder meeting records and resolutions, and ensure documents are correctly signed, submitted, and filed.
- Prepare annual returns and other statutory documents, prepare and submit routine/ad hoc statutory documents, and ensure submission is completed before the specified deadline.
- Manage Corppass authorization.

4. Conduct background checks before accepting clients, and continue to monitor during engagement.

5. Collaborate with external partners such as banks, lawyers, etc.

6. Summarize routine work cases as marketing materials.

8. Properly maintain all client files.

9. Have the ability to learn and continuously improve sales and service levels.

10. Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.

11. Experience in customer service, consulting, or related fields is preferred.

Qualifications:

- Excellent communication and problem-solving skills.
- Familiarity with Singapore company registration and regulations, with experience in company secretarial matters preferred.
- Possess a positive customer service attitude and strong teamwork spirit.

**Benefits**:

- Highly competitive salary package and sales commission, with rewards and incentives based on performance.
- Open and friendly work atmosphere.

职位要求：

1. 了解并分析客户需求，为其提供专业解决方案。在与客户沟通时，向他们介绍新加坡公司注册的法规、要求、条件以及工作准证等相关事宜。

2. 根据客户需求，使用现有软件准备报价单和发票。

3. 处理公司秘书职责的全部范围，确保符合《公司法》和其他相关法律的要求。如：
- 成立公司；转让公司秘书任命
- 维护各个实体的公司秘书记录，包括法定登记册。
- 确保严格遵守相关法律法规要求，准备董事/股东会议记录和决议，并确保文件得到正确签署、提交和归档。
- 准备周年申报表和其他法定文件，准备和提交日常/临时法定文件，并确保在规定的截止日期前完成申报。
- 管理 Corppass 授权。

4. 在承接客户之前做背调，承接期间也会持续监督。

5. 与外部合作伙伴合作，如银行、律师等。

6. 总结平时的工作案例，作为营销素材。

7. 处理跟准证申请事宜，包括递交和申诉。

8. 妥善维护所有客户文件。

9. 具备学习能力，不断提升自己的销售和服务水平。

10. 能够在快节奏的环境中有效工作，同时处理多项任务。

11. 具有客户服务、咨询或相关领域的经验者优先考虑。

任职要求：
- 具备出色的沟通和解决问题的能力。
- 熟悉新加坡公司注册和法规，具备公司秘书相关经验者优先。
- 具备良好的客户服务态度和团队合作精神。

福利：
- 具有竞争力的薪资待遇和销售提成，根据业绩给予相应的奖励和激励。
- 开放、温馨的工作氛围。