Guest Relations Agent

5 days ago

Singapore Holiday Inn Express Full time

**What’s the job?**

Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.

They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.

Your day-to-day:
**Financial Returns**
- To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
- Handling Guest check out and billing in an efficient, friendly and hassle free manner.

**People**
- Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.
- Participate in programs that drive improvements in team member engagement and are aligned with the ‘Make Every Interaction Count’ brand service behaviours.

**Guest Experience**
- Handle guests check-in and out
- Answer any guests enquires practically and simply in adherence to brand standards.
- Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.
- Handle cashiering, payment and foreign currency exchange accurately.
- Reliably handle all special needs and requests of guests and repeat visitors.
- Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
- Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
- Accurately Enter/Update Reservations
- Handle Telephone Enquires efficiently and effectively
- Perform in a self sufficient way in line with business requirements
- Responsible for Priority Club Rewards (PCR) Enrollment & Recognition
- Great Room
- Process Guest Food and Beverage Order ,Clear Tables (The Great Room)
- Refresh Food and Beverage in The Great Room
- Meeting room
- Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room
- Clean and Organize Guest Areas and Pick up debris throughout Public Areas
- Updating constantly on local knowledge to improve the guest experience.

**Responsible Business**
- Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
- Contribute by participation in compliance with federal, state and local laws and safety regulations

**What we need from you**

Guest Services Agents will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently. They will support the ‘one team’ approach to deliver the Holiday Inn Express brand standards.
- Minimum high school/ secondary education. Fresh graduates who are keen in hospitality are welcomed to apply.
- Great communication skills and basic computer literacy
- A positive and keen to learn attitude
- Must be proficient in written and spoken English and with good communication skills

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

  • Guest Relations Agent

    2 weeks ago

    Singapore CRAIG ROAD PROPERTY HOLDINGS PTE. LTD. Full time

    Under the general guidance of the Guest Services Manager or any other authorized by the management, serve as the main point of contact for all guest requests and needs. The Guest Relations employee must exhibit a professional, can do attitude while recognizing that customer satisfaction is of paramount importance. **How your day looks like?** - Have...

  • Guest Relations Agent

    6 days ago

    Singapore Marriott International Full time $35,000 - $45,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Singapore EDITION, 38 Cuscaden Road, Singapore, Singapore, Singapore, 249731ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience...

  • Guest Experience Agent

    2 weeks ago

    Singapore RB CAPITAL HOTELS PTE. LTD. Full time

    What's the job? Guest Experience Agents (GEA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and outsourced...

  • Guest Service Agent

    2 weeks ago

    Singapore THE SINGAPORE RESORT & SPA Full time

    JOB SUMMARY Reporting to the Front Office Manager, the Guest Service Agent is the first point of contact for the guests and will support in managing the day-to-day operations in the reception area to ensure that guests feel welcomed. MAIN RESPONSIBILITIES Provide quality service to the guest by responding to their requests promptly, efficiently and...

  • Guest Service Agent

    6 days ago

    Singapore 5G-Starlink Pte. Full time $2,500 - $4,500 per year

    OverviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Potential Career PathFront Desk Supervisor or Sales Coordinator Front Office Manager or Sales ManagerPosition RequirementsImmediately greet guest and offer to assist with their needs.Register and...

  • Guest Services Agent

    6 days ago

    Singapore IHG Full time $2,500 - $4,500 per year

    DescriptionWhat's the job?Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.They work in close coordination with all employees and...

  • Guest Services Agent

    20 minutes ago

    Singapore PULLMAN Full time $30,000 - $60,000 per year

    Company DescriptionOur World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B...

  • Guest Service Agent

    6 days ago

    Singapore 5G-Starlink Pte. Full time $2,500 - $5,000 per year

    overviewOpportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Potential Career PathFront Desk Supervisor or Sales Coordinator Front Office Manager or Sales ManagerPosition RequirementsImmediately greet guest and offer to assist with their needs.Register and...

  • Guest Relations Agent

    2 weeks ago

    Singapore Marriott International, Inc Full time

    **Additional Information** **Job Number**25033919 **Job Category**Rooms & Guest Services Operations **Location**The Singapore EDITION, 38 Cuscaden Road, Singapore, Singapore, Singapore, 249731 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Service Agent Jobs in Singapore

    5 days ago

    Singapore Newspaper WordPress Full time

    Description Guest Service Agent Jobs in Singapore for InterCruises Are you passionate about hospitality and eager to work in a dynamic, multicultural environment? InterCruises Shoreside & Port Services, a global leader in port and shore services for the cruise industry, offers exciting Guest Service Agent roles in Singapore. These positions are ideal for...