Sr Patient Information Associate

Overview Sr/ Patient Information Associate (Office Hour) role at Institute of Mental Health (IMH). Department: Contact Centre. Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service. Position and...

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert MAJOR DUTIES AND RESPONSIBILITIES (A) SPECIFIC Patient Relations Identify, handle and resolve caller enquires using all modes of communication such as calls, SMS, email, web chat and fax. Apply customer service policies and educate/ facilitate callers on...

Family Group: AncillaryHandles customer enquiries or concerns. Uses company resources, call centre policies and procedures to provide complete and accurate responses. Follow processes in accordance with organizational standards to ensure correct handling accuracy and operational effectiveness. **MAJOR DUTIES AND RESPONSIBILITIES** **(A) SPECIFIC** **Patient...

Institution: Khoo Teck Puat HospitalFamily Group: AncillaryHandles customer enquiries or concerns. Uses company resources, call centre policies and procedures to provide complete and accurate responses. Follow processes in accordance with organizational standards to ensure correct handling accuracy and operational effectiveness.MAJOR DUTIES AND...

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert MAJOR DUTIES AND RESPONSIBILITIES (A) SPECIFIC Patient Relations Identify, handle and resolve caller enquires using all modes of communication such as calls, SMS, email, web chat and fax. Apply customer service policies and educate/ facilitate callers on...

Family Group: AncillaryPosition: Sr/ Patient Service Associate Department: Ambulatory Services Patient Service Associate plays a crucial role in facilitating patient care and administrative functions, ensuring that patients receive timely and efficient services while maintaining a high standard of customer service. **Responsibilities**: - To provide...

-Family Group: AncillaryPosition**:Temp Patient Information Associate (6 months contract)** Department: Contact Centre **Responsibilities** - Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public - Assists in scheduling appointments for patients and/or provides...

Family Group: AncillaryPosition: Temp Patient Information Associate (6 months contract)Department: Contact CentreResponsibilitiesHandles calls and enquiries from the General Line and Appointment Line to provide information on IMH's services to patients and the publicAssists in scheduling appointments for patients and/or provides information related to...

Handles customer enquiries or concerns. Uses company resources, call centre policies andprocedures to provide complete and accurate responses. Follow processes in accordance withorganizational standards to ensure correct handling accuracy and operational effectiveness. MAJOR DUTIES AND RESPONSIBILITIES (A) SPECIFIC Patient Relations Identify, handle and...

Institution: Khoo Teck Puat Hospital - Family Group: Ancillary Handles customer enquiries or concerns. Uses company resources, call centre policies and procedures to provide complete and accurate responses. Follow processes in accordance with organizational standards to ensure correct handling accuracy and operational effectiveness. **MAJOR DUTIES AND...