Temp Patient Information Associate
13 hours ago
Family Group: Ancillary
Position: Temp Patient Information Associate (6 months contract)
Department: Contact Centre
Responsibilities
- Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH's services to patients and the public
- Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
- Performs administrative duties such as filing referral documents, department's records, updating rosters and department statistics reports
- Performs other duties assigned by supervisor
Requirements:
Competency
- Possess good communication and interpersonal skills
- Willing to do shift work (Morning shift: 7am-2pm, Mid shift: 2pm-9pm, Night shift: 9pm-7am)
Educational and Professional Requirements
A/Diploma levels or equivalent with call centre, patient care/customer service experience
Applicants with previous experience in call centre are welcome to apply
About IMH:
The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.
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