Patient Information Associate
3 days ago
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Handles customer enquiries or concerns. Uses company resources, call centre policies andprocedures to provide complete and accurate responses. Follow processes in accordance withorganizational standards to ensure correct handling accuracy and operational effectiveness. MAJOR DUTIES AND RESPONSIBILITIES Patient Relations Identify, handle and resolve caller enquires using all modes of communication such as calls, SMS, email, web chat and fax. Apply customer service policies and educate callers on services offered, including providing pre-consult advice and/or information to callers Assist doctor and patient in changes of appointments by re-scheduling appointments in the outpatient computer system and establish contact with patients to inform them of the changes. Maintain confidentiality of patient\'s information and adhere to PDPA guidelines. Responsible and responsive to patient\'s feedback/complaint before referring to Supervisor, Executives or Manager. To contribute as part of a team to deliver contact centre goals of TSF 80% in 20s and 85% or higher in call quality score and Operational Response to emergency activation with speed and accuracy. Ensure that hospital contact list is updated in all messaging systems at all times. Facilitate IDD calls connection for staff & patients. Review own performance through feedback or reports, and ensure optimal performance to meet department goals and objectives. Update others on new information or changes received. Response to HMS with speed and accuracy GENERAL Perform daily housekeeping of workstation to maintain neatness of the workplace and ensure confidential information is safely kept at all times. Report any fault (telephone lines & equipment) to Facilities department. Ensure teamwork and participate in all activities related to the smooth running of the department. Attend continuing education I in-house training on a regular basis to maintain his/her competency. Participate in internal department test I quiz I audits, Exercise cost saving and adopt environmental-friendly measures at all times. Identify areas of improvement or participate in improvement projects, Participate in organization and/or community activities by volunteering at least twice a year Perform other duties as requested by Senior PIA, Supervisor, Executive and/or Manager JOB REQUIREMENTS (A) EDUCATION, TRAINING AND EXPERIENCE Minimum GCE N / O level with minimum 2 years of relevant experience. Exceptional verbal and written communication skills. Able to speak dialect; third language is an advantage. Call centre background or healthcare industry experience preferred. Able to organize and communicate information clearly. Problem solving and analytical skills. Positive, professional and customer oriented attitude. Independent, mature, confident, able to work under pressure and a team player. Computer skills including fast and accurate keyboarding skills. Able to work on weekends and two rotating shifts #J-18808-Ljbffr
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Sr Patient Information Associate
2 weeks ago
Singapore National Skin Centre(S) Pte Ltd Full time-Family Group: Ancillary TTSH Operations Command Centre (Senior Patient Information Associate) Assess and follow through bed requests in accordance to the bed allocation workflows. Ensure smooth operations of Operations Command Centre operations which include the core function / operations of Bed Management Unit (BMU). Update Bed Management Unit...
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Singapore SingHealth Group Full timeAssociate Executive, Patient Management Information Services SingHealth, Singapore's largest public healthcare cluster, is seeking an Associate Executive for our Patient Management Information Services team. In this role, you will be crucial in enhancing the quality of patient information data across SingHealth institutions. Reporting to the Senior Manager,...
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Singapore Singapore National Eye Centre Full timeOverview SingHealth, Singapore's largest public healthcare cluster, is seeking an Associate Executive for our Patient Management Information Services team. In this role, you will be crucial in enhancing the quality of patient information data across SingHealth institutions. Responsibilities Reporting to the Senior Manager, assist in data analysis of...
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Singapore Singapore Health Services Pte Ltd (SingHealth HQ) Full timeOverview SingHealth, Singapore's largest public healthcare cluster, is seeking an Associate Executive for our Patient Management Information Services team. In this role, you will be crucial in enhancing the quality of patient information data across SingHealth institutions. Responsibilities Reporting to the Senior Manager, your key responsibilities will...
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Sr Patient Information Associate
1 week ago
Singapore Institute of Mental Health Full timeCompany description:The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health...
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Patient Service Associate
4 days ago
Singapore CENTRE FOR ADVANCED REHABILITATION (CARE) PTE. LTD. Full timeReporting to the Centre Manager, the Patient Service Associate forms the core unit in providing support to the clinic day-to-day operations, both logístical and administrative. Responsibilities of a Patient Service Associate, but not limited to are as listed. **Responsibilities**: - To perform reception duties including answering telephone inquiries from...
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Patient Service Associate
1 week ago
Singapore CENTRE FOR ADVANCED REHABILITATION (CARE) PTE. LTD. Full time $40,000 - $60,000 per yearReporting to the Centre Manager, the Patient Service Associate forms the core unit in providing support to the clinic day-to-day operations, both logistical and administrative. Responsibilities of a Patient Service Associate, but not limited to are as listed.Duties and ResponsibilitiesTo perform reception duties including answering telephone inquiries from...
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Patient Care Associate
2 days ago
Singapore CFG (PS) PTE. LTD. Full time**Join Our Team! Chiropractic Patient Care Associate-Front Desk Wanted** Are you passionate about health and wellness? Do you enjoy creating meaningful connections with people and delivering exceptional service? We’re looking for a friendly, energetic, and proactive Patient Care Associate to be the face of our chiropractic practice! **Key...
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Patient Care Associate
3 days ago
Singapore CFG (SG) PTE. LTD. Full timeJoin Our Team! Chiropractic Patient Care Associate-Front Desk Wanted Are you passionate about health and wellness? Do you enjoy creating meaningful connections with people and delivering exceptional service? We're looking for a friendly, energetic, and proactive Patient Care Associate to be the face of our chiropractic practice!Key Responsibilities Greet all...
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Patient Information Associate
4 days ago
Singapore ELITE DENTAL GROUP SINGAPORE PTE. LTD. Full time**Job description Full time (5 days per week). **This is a PERMANENT position.** **Job Scope 1. Comb through patient database for patients not on recall. 2. Collate patient data in spreadsheet (Google Sheets) for tracking and data monitoring purposes. This spreadsheet is to be kept as current as possible. 4. Present fortnightly progress report to clinic...
