
Patient Information Associate
3 days ago
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Handles customer enquiries or concerns. Uses company resources, call centre policies andprocedures to provide complete and accurate responses. Follow processes in accordance withorganizational standards to ensure correct handling accuracy and operational effectiveness.
MAJOR DUTIES AND RESPONSIBILITIES Patient Relations- Identify, handle and resolve caller enquires using all modes of communication such as calls, SMS, email, web chat and fax.
- Apply customer service policies and educate callers on services offered, including providing pre-consult advice and/or information to callers
- Assist doctor and patient in changes of appointments by re-scheduling appointments in the outpatient computer system and establish contact with patients to inform them of the changes.
- Maintain confidentiality of patient\'s information and adhere to PDPA guidelines.
- Responsible and responsive to patient\'s feedback/complaint before referring to Supervisor, Executives or Manager.
- To contribute as part of a team to deliver contact centre goals of TSF 80% in 20s and 85% or higher in call quality score and
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Patient Information Associate
2 weeks ago
Singapore Tan Tock Seng Hospital Full timeOverview Join to apply for the Patient Information Associate role at Tan Tock Seng Hospital . Responsibilities Provides information and/or direction upon enquiries from members of the public. Reception of patients from ambulance, private transport and walk-in patients. Send patients on wheelchair or trolley to their destination when necessary. Assists...
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Patient Information Associate
3 weeks ago
Singapore Tan Tock Seng Hospital Full timeOverview Join to apply for the Patient Information Associate role at Tan Tock Seng Hospital . Responsibilities Provides information and/or direction upon enquiries from members of the public. Reception of patients from ambulance, private transport and walk-in patients. Send patients on wheelchair or trolley to their destination when necessary. Assists...
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Patient Information Associate
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Singapore National Healthcare Group Pte Ltd Full timePatient Information Associate (Ward Visitor Registration/ Information)Institution: Tan Tock Seng Hospital Family Group: Ancillary Are you passionate about assisting others and fostering a warm, welcoming environment? We are seeking an individual to serve as the primary point of contact for visitors, patients, and members of the public at HealthCity Novena...
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Patient Information Associate
2 weeks ago
Singapore National Healthcare Group Pte Ltd Full timePatient Information Associate (Ward Visitor Registration/ Information) Institution: Tan Tock Seng Hospital Family Group: Ancillary Are you passionate about assisting others and fostering a warm, welcoming environment? We are seeking an individual to serve as the primary point of contact for visitors, patients, and members of the public at HealthCity Novena...
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Sr Patient Information Associate
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Temp Patient Information Associate
5 days ago
Singapore National Healthcare Group Full time $32,000 - $40,000 per yearFamily Group: AncillaryPosition: Temp Patient Information Associate (6 months contract)Department: Contact CentreResponsibilitiesHandles calls and enquiries from the General Line and Appointment Line to provide information on IMH's services to patients and the publicAssists in scheduling appointments for patients and/or provides information related to...
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Temp Patient Information Associate
3 days ago
Singapore National Healthcare Group Full timeFamily Group: Ancillary Position: Temp Patient Information Associate (6 months contract) Department: Contact Centre Responsibilities Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH's services to patients and the public Assists in scheduling appointments for patients and/or provides...
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Patient Information Associate
2 weeks ago
Singapore National Healthcare Group Pte Ltd Full timeJob Responsibilities and Requirements MAJOR DUTIES AND RESPONSIBILITIES Patient Relations Identify, handle and resolve caller enquiries using all modes of communication such as calls, SMS, email, web chat and fax. Apply customer service policies and educate callers on services offered, including providing pre-consult advice and/or information to callers....
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Patient Information Associate
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Singapore Khoo Teck Puat Hospital Full time-Family Group: AncillaryHandles customer enquiries or concerns. Uses company resources, call centre policies and procedures to provide complete and accurate responses. Follow processes in accordance with organizational standards to ensure correct handling accuracy and operational effectiveness. **MAJOR DUTIES AND RESPONSIBILITIES** **(A)...
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Patient Information Associate
3 days ago
Singapore Tan Tock Seng Hospital Full timeResponsibilities Provides information and/or direction upon enquiries from members of the public. Reception of patients from ambulance, private transport and walk-in patients. Send patients on wheelchair or trolley to their destination when necessary. Assists patients on and off wheelchair and trolley with care. Assists in serving drinks and diet to...