
Patient Information Associate
1 week ago
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Handles customer enquiries or concerns. Uses company resources, call centre policies andprocedures to provide complete and accurate responses. Follow processes in accordance withorganizational standards to ensure correct handling accuracy and operational effectiveness. MAJOR DUTIES AND RESPONSIBILITIES Patient Relations Identify, handle and resolve caller enquires using all modes of communication such as calls, SMS, email, web chat and fax. Apply customer service policies and educate callers on services offered, including providing pre-consult advice and/or information to callers Assist doctor and patient in changes of appointments by re-scheduling appointments in the outpatient computer system and establish contact with patients to inform them of the changes. Maintain confidentiality of patient\'s information and adhere to PDPA guidelines. Responsible and responsive to patient\'s feedback/complaint before referring to Supervisor, Executives or Manager. To contribute as part of a team to deliver contact centre goals of TSF 80% in 20s and 85% or higher in call quality score and
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Temp Patient Information Associate
4 days ago
Singapore Institute of Mental Health Full time-Family Group: AncillaryPosition**:Temp Patient Information Associate (6 months contract)** Department: Contact Centre **Responsibilities** - Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public - Assists in scheduling appointments for patients and/or provides...
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Temp Patient Information Associate
1 week ago
Singapore National Healthcare Group Full time $32,000 - $40,000 per yearFamily Group: AncillaryPosition: Temp Patient Information Associate (6 months contract)Department: Contact CentreResponsibilitiesHandles calls and enquiries from the General Line and Appointment Line to provide information on IMH's services to patients and the publicAssists in scheduling appointments for patients and/or provides information related to...
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Patient Information Associate
2 days ago
Singapore Khoo Teck Puat Hospital Full timeHandles customer enquiries or concerns. Uses company resources, call centre policies andprocedures to provide complete and accurate responses. Follow processes in accordance withorganizational standards to ensure correct handling accuracy and operational effectiveness. MAJOR DUTIES AND RESPONSIBILITIES (A) SPECIFIC Patient Relations Identify, handle and...
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Patient Information Associate
4 days ago
Singapore Yishun Community Hospital Full timeInstitution: Khoo Teck Puat Hospital - Family Group: Ancillary Handles customer enquiries or concerns. Uses company resources, call centre policies and procedures to provide complete and accurate responses. Follow processes in accordance with organizational standards to ensure correct handling accuracy and operational effectiveness. **MAJOR DUTIES AND...
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Patient Information Associate
1 week ago
Singapore Tan Tock Seng Hospital Full timeResponsibilities Provides information and/or direction upon enquiries from members of the public. Reception of patients from ambulance, private transport and walk-in patients. Send patients on wheelchair or trolley to their destination when necessary. Assists patients on and off wheelchair and trolley with care. Assists in serving drinks and diet to...
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Patient Information Associate
2 weeks ago
Singapore Khoo Teck Puat Hospital Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Handles customer enquiries or concerns. Uses company resources, call centre policies andprocedures to provide complete and accurate responses. Follow processes in accordance withorganizational standards to ensure correct handling accuracy and operational...
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Patient Information Associate
1 week ago
Singapore Tan Tock Seng Hospital Full timeOverview Patient Information Associate (Ward Visitor Registration/ Information) — Institution: Tan Tock Seng Hospital. Family Group: Ancillary. Are you passionate about assisting others and fostering a warm, welcoming environment? We are seeking an individual to serve as the primary point of contact for visitors, patients, and members of the public at...
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Singapore Singapore Health Services Pte Ltd (SingHealth HQ) Full timeOverview SingHealth, Singapore's largest public healthcare cluster, is seeking an Associate Executive for our Patient Management Information Services team. In this role, you will be crucial in enhancing the quality of patient information data across SingHealth institutions. Responsibilities Reporting to the Senior Manager, your key responsibilities will...
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Singapore Singapore General Hospital Full timeSingHealth, Singapore's largest public healthcare cluster, is seeking an Associate Executive for our Patient Management Information Services team. In this role, you will be crucial in enhancing the quality of patient information data across SingHealth institutions. Reporting to the Senior Manager, your key responsibilities will include assisting in data...
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Sr Patient Information Associate
2 days ago
Singapore Khoo Teck Puat Hospital Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert MAJOR DUTIES AND RESPONSIBILITIES (A) SPECIFIC Patient Relations Identify, handle and resolve caller enquires using all modes of communication such as calls, SMS, email, web chat and fax. Apply customer service policies and educate/ facilitate callers on...