Sr Patient Information Associate
1 week ago
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert MAJOR DUTIES AND RESPONSIBILITIES (A) SPECIFIC Patient Relations Identify, handle and resolve caller enquires using all modes of communication such as calls, SMS, email, web chat and fax. Apply customer service policies and educate/ facilitate callers on all services offered, support general enquiries, providing basic pre-consult advice and/or information to callers. Assist patient, next-of-kin and doctors in changes of appointments by re-scheduling appointments in the medical records system and establish contact with patients to inform them of the changes. Maintain confidentiality of patient's information and adhere to PDPA guidelines. Responsible and responsive to patient's feedback/complaint before referring to Supervisor, Executives or Manager. Ensure timely follow-ups with patients or Next-Of -Kin on all outstandings cases and resolve cases within the department’s acceptable SLA. To contribute as part of a team to deliver contact centre goals of >90% for Patient Experience Survey score, >85% or higher in call quality score, 100% of calls to be answer within 20 secs and Operational Response to emergency activation with speed and accuracy in less than 4 minutes.8) Ensure that hospital contact list is updated in all messaging systems at all times. Facilitate IDD calls connection for staff & patients. Review own performance through feedback or reports and ensure optimal performance to meet department goals and objectives. Update others on new information or changes received. Response to manual intervention on critical laboratory and radiology results with speed and accuracy Ensure all types of enquires/ requests are created as a case with clear and precise description documented in the CRM system. Competent in using the Medical Record system, CRM and Contact Centre telephony system in the department. Perform daily housekeeping of workstation to maintain neatness of the workplace and ensure confidential information is safely kept at all times. Report any fault (telephone lines & equipment) to Facilities department. Ensure teamwork and participate in all activities related to the smooth running ofthe department. Attend continuing education / in-house training on a regular basis to maintainhis/her competency. Exercise cost saving and adopt environmental-friendly measures at all times. Identify areas of improvement or participate in improvement projects. Participate in organization and/or community activities by volunteering at leasttwice a year. Perform other duties as requested by Senior PIA, Supervisor, Executive and/or Manager. JOB REQUIREMENTS (A) EDUCATION, TRAINING AND EXPERIENCE Minimum GCE 'N' /'O' level with minimum 2 years of relevant experience. Exceptional verbal and written communication skills. Able to speak dialect I thirdlanguage is an advantage. Call centre background or healthcare industry experience preferred. Able to organize and communicate information clearly. Problem solving and analytical skills. Positive, professional and customer oriented attitude. Independent, mature, confident, able to work under pressure and a team player. Computer skills including fast and accurate keyboarding skills. Able to work on weekends and to perform 2 rotating shifts LCCl certification or equivalent is an advantage #J-18808-Ljbffr
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Sr Patient Information Associate
2 weeks ago
Singapore Institute of Mental Health Full timeOverview Sr/ Patient Information Associate (Office Hour) role at Institute of Mental Health (IMH). Department: Contact Centre. Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service. Position and...
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Sr Patient Information Associate
3 days ago
Singapore Khoo Teck Puat Hospital Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert MAJOR DUTIES AND RESPONSIBILITIES (A) SPECIFIC Patient Relations Identify, handle and resolve caller enquires using all modes of communication such as calls, SMS, email, web chat and fax. Apply customer service policies and educate/ facilitate callers on...
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Sr Patient Information Associate
6 days ago
Singapore Khoo Teck Puat Hospital Full timeFamily Group: AncillaryHandles customer enquiries or concerns. Uses company resources, call centre policies and procedures to provide complete and accurate responses. Follow processes in accordance with organizational standards to ensure correct handling accuracy and operational effectiveness. **MAJOR DUTIES AND RESPONSIBILITIES** **(A) SPECIFIC** **Patient...
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Sr Patient Information Associate
3 days ago
Singapore National Healthcare Group Full time $30,000 - $60,000 per yearInstitution: Khoo Teck Puat HospitalFamily Group: AncillaryHandles customer enquiries or concerns. Uses company resources, call centre policies and procedures to provide complete and accurate responses. Follow processes in accordance with organizational standards to ensure correct handling accuracy and operational effectiveness.MAJOR DUTIES AND...
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Sr Patient Information Associate
6 days ago
Singapore Yishun Community Hospital Full timeInstitution: Khoo Teck Puat Hospital - Family Group: Ancillary Handles customer enquiries or concerns. Uses company resources, call centre policies and procedures to provide complete and accurate responses. Follow processes in accordance with organizational standards to ensure correct handling accuracy and operational effectiveness. **MAJOR DUTIES AND...
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Sr Patient Service Associate,
6 days ago
Singapore Institute of Mental Health Full timeFamily Group: AncillaryPosition: Sr/ Patient Service Associate Department: Ambulatory Services Patient Service Associate plays a crucial role in facilitating patient care and administrative functions, ensuring that patients receive timely and efficient services while maintaining a high standard of customer service. **Responsibilities**: - To provide...
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Temp Patient Information Associate
4 days ago
Singapore Institute of Mental Health Full time-Family Group: AncillaryPosition**:Temp Patient Information Associate (6 months contract)** Department: Contact Centre **Responsibilities** - Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH’s services to patients and the public - Assists in scheduling appointments for patients and/or provides...
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Temp Patient Information Associate
1 week ago
Singapore National Healthcare Group Full time $32,000 - $40,000 per yearFamily Group: AncillaryPosition: Temp Patient Information Associate (6 months contract)Department: Contact CentreResponsibilitiesHandles calls and enquiries from the General Line and Appointment Line to provide information on IMH's services to patients and the publicAssists in scheduling appointments for patients and/or provides information related to...
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Patient Information Associate
3 days ago
Singapore Khoo Teck Puat Hospital Full timeHandles customer enquiries or concerns. Uses company resources, call centre policies andprocedures to provide complete and accurate responses. Follow processes in accordance withorganizational standards to ensure correct handling accuracy and operational effectiveness. MAJOR DUTIES AND RESPONSIBILITIES (A) SPECIFIC Patient Relations Identify, handle and...
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Patient Information Associate
4 days ago
Singapore Yishun Community Hospital Full timeInstitution: Khoo Teck Puat Hospital - Family Group: Ancillary Handles customer enquiries or concerns. Uses company resources, call centre policies and procedures to provide complete and accurate responses. Follow processes in accordance with organizational standards to ensure correct handling accuracy and operational effectiveness. **MAJOR DUTIES AND...
