Store Manager

CELINE is a fast-growing French and Leather-Goods Couture House that belongs to LVMH group driven by a new holistic and creative project led by Hedi Slimane, its Artistic, Creative and Image Director.

CELINE’s ambition is to become one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for enthusiastic, agile and passionate personalities who are eager to evolve in a demanding environment.

YOUR WORK ENVIRONMENT

As a Store Manager, and part of the Retail Department, you will ensure the store provides a sincere client experience and maximise profitability and you will be in charge of leading the team by giving strategic direction and fostering collaborative and service centric culture in the store.

This experience will enable you to enhance commercial awareness, connection to your local client base and partnership with the regional and corporate teams will ensure your store’s success.

You will have the opportunity to learn to achieve and maintain operational excellence through the efficient running of all areas of the store.

YOUR IMPACT

Brand

Be the role model of CELINE Values, CELINE Retail Philosophy, CELINE’s image guidelines and ensure that the team is in line with them

Team

Promote and maintain a strong sense of team spirit

Lead and coach the team, ensuring that they have exceptional brand and product awareness

Identify individual and team training needs and communicate these to Training & Retail Manager

Ensures that the team receives training regularly in order to develop client service, product knowledge and selling skills

**Individual performance review 1/month**: One on One

Plan roster, staffing request, absences and time off in advance to provide appropriate store coverage

Participate and prepare for monthly team/office meetings

Hold morning information and motivational briefings in partnership with office management team

Coordinate the scheduling of inventories and cycle counts with stores (ASM, SP)

Identify personal development needs to tailor individual training plans, secure succession planning

Foster collaborative work environment through transparence and feedback culture

Be the voice of Celine Management communicating strategic vision, targets, projects and initiatives

Responsible for recruiting and developing a network outside of the store environment

Client

Ensure client experience with a team that provides exceptional client service during the selling ceremony, an in-depth knowledge of the products as well as of the House CELINE

Support team in building and strengthening relationships with clients

Drive local clients network growth and increase their loyalty

Ensure qualitative monitoring and updating of client information, accordingly to the Company tools (CRM, client books) in order to retain actual clients and detect new high potential clients

Involvement in trunk show organisation and hosting of store events in cooperation with office team

Assist in facilitating solutions to client needs/issues

Spread a true client and service centric mindset in the team

Propose & animate in-store clientelling actions (previews, events )

Be proactive outside the store by increasing customer flow and developing local network

Business

Drive sales targets, KPI’S and client strategy

Analyse the business, identify anomalies and propose action plans to office management

Assign clear targets to each team member

Provide weekly reporting; communicating potential client and/or market shifts, changes or reactions to engagements/activities, as well as updating and monitoring the CRM to Retail Manager & CRM Manager

Lead the Boutique with full profit and loss responsibility

Monitor business performance and take necessary actions to improve where needed

Gives a vision, anticipates business changes and assesses risks and opportunities

Sets action plan before the KPIs may require it

Merchandise

Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met

Ensure the products replenishment and manage physical inventory of merchandise

Be responsible for developing and implementing strategies to maximise product performance by leveraging visual merchandising, clientelling training and team animation

Ensure product integrity through strict adherence to AS&Q guidelines

VM

Maintain the visual display of the products in accordance with VM and CELINE visual merchandising standards

Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies, procedures and business needs

Store/Back Office

Proficient and accurate use of POS

Participate in all inventory, cycle counts and goods receptions

Ensure store functional maintenance

Respect stockroom guidelines

KEYS FOR SUCCESS

Education
:
Diploma or Bachelor and above

Experience
:
Minimum of 5 years of relevant experience including team management

Retail experience preferred

Experienc