Store Manager

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - **to reimagine the future of beauty.**

**Store Manager**

The Store Manager is responsible for the overall store management by efficiently leading a team and ensure smooth operations to optimize sales and deliver outstanding customer service.

Your main aim will be to bring great experience to customers and passionately inspire customer loyalty to Sephora, aiming to fulfill Sephora Vision. Furthermore, you will also be expected to diligently execute store operations, provide support and feedback to Beauty Advisors to deliver store performance target, sales and conversion rate while fulfilling operational duties.

Your main aim will be to meet or exceed store sales and profit targets, managing all resources within the store to provide customers with a leading shopping experience of Sephora by acting as a Sephora Ambassador, consistently exhibit the Company Attitude and Values. Furthermore, you will also be expected to drive the proper execution of established policies, procedures, initiatives, and directives.

**You will shine here if you enjoy**

**People Management**

Recruit and Retention
- Involve in the recruitment of store team together with HR team
- Maintain employee turnover and absenteeism

Train and Develop
- Ensure all new joiners are well-trained and integrated into the environment
- Work with Training team on training plans and objectives for the store team
- Coordinate training schedules and follow up with Training team
- Develop individual career path for the store team

Performance Management
- Work with Head of Retail on individual and store objectives / KPIs
- Conduct individual performance review with the Store team
- Provide constructive feedback and coaching to the team for improvement
- Propose internal promotions and transfers when necessary

Organize and Animate
- Conduct the store team briefing every shift
- Plan a well-organized store roster according to daily traffic and sales trend, optimizing the team resources
- Ensure that the team’s grooming and behavior are according to the store’s SOP
- Work with HR team on any disciplinary issue
- Demonstrate the Sephora DNA to inspire and motivate the team
- Create a pleasant and exciting environment with great team spirit

**Sales & Sales Floor Management**

Drive Sales
- Responsible for daily store operations, achieving store sales and profitability and ensuring every customer receives great service experience
- Set and communicate the KPIs to the team during the daily briefing
- Communicate to the team on hourly sales achievements and take prompt action to achieve final goal when necessary
- Communicate and ensure that the team is aware of all the brand promotions mechanics and incentives
- Ensure that complimentary gift wrapping services are introduced, key product launches and initiatives are fully supported
- Be operationally hands-on, working with the team on the sales floor to achieve KPIs set

Optimize Store Profitability
- Keep abreast of direct competitors' promotional activities and propose action plan to the Head of Retail
- Analyze the sales, KPIs, store’s activity and propose action plan on a weekly and monthly basis
- Be accountable for cost management
- Monitor the store Profit and Loss closely

Customer Service
- Build and nurture a strong relationship with loyal customers
- Constantly focus on new members recruitment (CRM) to achieve the KPIs set
- Coordinate with HQ CRM team to ensure smooth implementation of Sephora’s CRM operations and policies
- Manage and resolve any customer’s feedback
- Maintain a high level of motivation and ensure the team is dedicated to offer the best customer service

Operations
- Ensure the legal and financial integrity of the store
- Ensure proper in-store Sephora executions according to established standards and directives
- Manage all store operations in a systematic and efficient manner, as per established policies and procedures
- Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
- Ensure cash register transactions are processed quickly and accurately
- Lead and implement all applicable loss prevention policies and procedures
- Maintain a safe and productive shopping and working environment

Merchandising
- Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, testers and prices are present in good condition
- Ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and req