Front-of-house Restaurant Manager

1 week ago

Singapore CONGMEIPAGUO PTE. LTD. Full time

**Position Summary**:
**Key Responsibilities**:
**1. Guest Experience & Service Excellence**:

- Greet and welcome guests with courtesy and professionalism.
- Ensure personalized and attentive service throughout the dining experience.
- Supervise hosts, servers, and service captains to uphold luxury service protocols.
- Manage VIP and regular guest preferences, including dietary or cultural needs.

**2. Reservations & Booking Management**:

- Oversee all reservations (via phone, online platforms, or concierge services).
- Manage table allocations to optimize seating and guest flow.
- Confirm and coordinate large bookings, private dining, and special events.
- Maintain a detailed guest database (CRM), noting preferences, occasions, etc.

**3. Cultural Awareness & Presentation**:

- Ensure staff are trained in Chinese dining etiquette, tea service, and guest interaction.
- Liaise with kitchen to align service timing and menu knowledge (e.g., order of courses, hot towel service, banquet-style timing).
- Oversee traditional or ceremonial service elements (e.g., Peking Duck carving, tea rituals).

**4. Team Leadership**:

- Lead, mentor, and schedule front-of-house team.
- Train staff in fine dining protocols, cultural sensitivity, and guest interaction.
- Set clear service standards and ensure team accountability.

**Requirements**:

- 3+ years of experience in fine dining or luxury hospitality.
- Strong knowledge of Chinese cuisine, service customs, and guest expectations.
- Fluent in English; Mandarin or Cantonese proficiency is a strong advantage.
- Excellent interpersonal and communication skills.
- Experience with reservation platforms (e.g., SevenRooms, OpenTable, Resy).
- Polished appearance, calm under pressure, and detail-oriented.

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