Customer Success Manager

2 weeks ago

Singapore Pole Star Global Full time

**About Pole Star**:
As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological innovation. We have offices in London, USA, Singapore, Hong Kong and Panama, alongside presence in Australia. Teams are made up of over 19 nationalities, speaking 25 different languages.

**The Opportunity**:
As an Associate Customer Success Manager at Pole Star Global, you will play a pivotal role in ensuring our clients' success by delivering exceptional service and support. You will have the unique opportunity to work closely with a diverse range of maritime clients, helping them harness the full potential of our solutions to enhance their operations and compliance.

**Responsibilities**:

- Client Onboarding: Assist in the onboarding process for new clients, ensuring a seamless transition onto Pole Star Global's solutions.
- Account Management: Build and maintain strong, long-lasting relationships with clients, becoming their trusted advisor.
- Align client's objectives and priorities with product roadmap
- Usage Analysis: Monitor and analyze client product usage, proactively identifying opportunities for improvement or additional services.
- Feedback Collection: Gather client feedback and insights to inform product development and enhancements.
- Renewal Management: Collaborate with the sales team to ensure timely renewals and upsell opportunities are identified and pursued.
- Documentation: Maintain accurate and up-to-date records of client interactions and progress in our CRM system.

**Required Skills**:

- 1-3 years of experience in a customer success, account management, or related role.
- Ability to manage and present information to customers on product roadmap and incident resolution
- Strong communication and interpersonal skills.
- Experience managing renewals, upselling products and assisting a revenue generating team.
- Problem-solving mindset and a proactive approach to client satisfaction..
- Proficiency in CRM software (Salesforce & Hubspot preferably)
- Familiarity with maritime industry practices and regulations is a plus
- Some Travel may be required (Company funded)

**Additional Skills**:

- Bachelor's degree in business, marketing, or a related field. (preferred)
- Previous Maritime technology experience would be a plus.

**Employee Benefits**:

- Competitive Salary (see job posting)
- Medical & Dental Insurance
- Life Insurance, funded to 3x salary
- Pension (CPF)
- Gym Membership
- 22 days annual leave
- 5 wellness days
- Employee Assistance Programme
- Refer-a-friend recruitment bonus
- Unlimited learning and development opportunities

  • Customer Success Manager

    3 days ago

    Singapore Cornerstone OnDemand Full time

    Join to apply for the Customer Success Manager role at Cornerstone OnDemand We're looking for a Customer Success Manager . This role is Hybrid, Hong Kong. The Customer Success Manager is responsible for supporting the client's adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is...

  • Customer Success Manager

    1 week ago

    Singapore GYROGEAR PTE. LTD. Full time

    **Customer Success Manager** **Award-winning medical device startup (GyroGear.co**) has an opening for a skilled **Customer Success Manager**based in Malaysia. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally. As a **Customer Success Manager**, you will play a **critical role in ensuring that our...

  • Customer Success Manager

    1 week ago

    Singapore Aspire Full time

    Customer Success Manager Based in Singapore About Us We help B2B marketers reach the right buyers at the right time through audience insights, omni-channel digital activation, and actionable analytics-all supported by expert customer service at every stage. The Role We're seeking an Customer Success Manager to join our newly established Global Customer...

  • Customer Success Manager

    5 days ago

    Singapore DIGIFY PTE. LTD. Full time

    As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...

  • Customer Success Manager

    2 weeks ago

    Singapore Alrimh Full time

    Customer Success Manager Location: Singapore (Hybrid / Remote options if applicable)Employment Type: Full-time Department: Customer Success / Client Services About the Role We are seeking a proactive and customer‐focused Customer Success Manager (CSM) to build strong client relationships, drive product adoption, and ensure customer satisfaction and...

  • Customer Success Manager

    23 hours ago

    Singapore Exabeam Full time

    The Customer Success Manager at Exabeam is responsible for developing and expanding customer relationships that promote retention and loyalty leading to a successful renewal. As a CSM at Exabeam, you will be responsible for ensuring the successful adoption of Exabeam solutions which will lead to a world class customer experience and customer...

  • Customer Success Manager

    1 week ago

    Singapore Qlik Full time

    What makes us Qlik Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 13 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone - at any skill...

  • Customer Success Manager

    2 weeks ago

    Singapore Cellebrite Full time

    Company Overview Cellebrite's (Nasdaq : CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital...

  • Customer Success Manager

    3 days ago

    Singapore VAST Data Full time

    3 weeks ago Be among the first 25 applicants VAST Data is looking for a Customer Success Manager to join our growing team!This is a great opportunity to be part of the fastest-growing infrastructure company in history. In just a few short years, we've shaken up the industry by challenging traditional architecture models and introduced a revolutionary set of...

  • Customer Success Manager

    7 days ago

    Singapore ENGAGEROCKET PTE. LTD. Full time

    Description EngageRocket is hiring a Customer Success Manager to delight our customers, helping them to use our software to build great workplaces with amazing leaders. Are you looking to join a high performing technology start-up and build a career in SaaS? Do you want to work with a ground-breaking new product destined to revolutionise leadership and...