Lobby Host

**About us**
At **Hotel Indigo**®** our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring. That’s the Hotel Indigo way. That’s where you come in. When you’re part of the Hotel Indigo brand you’re more than just a job title.

At Hotel Indigo we look for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.

**Your day to day**
Join us as a **Guest Service Agent (Lobby Host) **in **Hotel Indigo Singapore Katong.** You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can
- Maintains cashier float and ensures accurate daily report of all money received
- Performs the audit balances and prepares all works for audit in an orderly fashion
- Upsell established upsell packages to guests to improve the Hotel’s RevPAR and Total Revenue
- Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
- Registers and rooms all arrivals according to established procedures
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
- Cashes hotel guest’s personal and travelers checks and assists with currency exchange
- Responsible and attends to guests’ requests of using the service of safety box at all times
- Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty program (IHG Rewards Club)
- Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she is unable to assist
- Is familiar with other properties within InterContinental Hotels Group so that guest indicating any next destination on the registration card can be “sold” an onward booking to another hotel within InterContinental Hotels Group brands
- Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
- When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
- Maintains intimate knowledge of departmental standards and procedures
- Keeps abreast of all modifications to accounting policies and procedures
- Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
- Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
- Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements

**What we need from you** Requirements for this role**
- Diploma in Hotel Management or Tourism Management
- At least 6 months experience in guest service or customer service
- Experience in Front Office systems will be an advantage
- Passionate about customer service
- Ability to thrive in a dynamic environment
- Have a vibrant personality

**What we offer**
In return for your hard work, you can look forward to a highly competitive salary and benefits package, including
- Duty Meals
- Birthday Off
- Medical Benefits
- Dental Benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we’ll make sure you’ll have room to be yourself.

Job Reference: EMEAA38240