Front Office Executive

7 days ago


Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time

Roles & Responsibilities Job Summary: We are looking for a service-oriented and professional Front Office Executive to join our Front Office team. As a key point of contact for our guests, you will ensure a smooth arrival and departure experience while delivering warm, attentive service throughout their stay. You will support daily front desk operations, collaborate with cross-functional teams and uphold the highest standards of guest engagement and satisfaction. Primary Responsibilities: Deliver a seamless and welcoming check-in and check-out experience for all guests. Conduct lobby hosting and in-room registration as required to personalize guest arrival. Handle guest enquiries, requests and feedback promptly and professionally. Assist with room allocation, special request and ensure guest preferences are honored. Coordinate with Bell, Butler and Housekeeping teams to ensure rooms are well prepared and guest services are delivered timely. Monitor room inventory and manage walk-in and overbookings in line with hotel’s policies. Perform accurate billing and


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