Product Manager, Internal Operations Systems
4 days ago
**About the Company**
Founded in 1973, DCS Card Centre (formerly Diners Club Singapore) is a financial institution licensed to issue credit and charge cards, governed by the Monetary Authority of Singapore (MAS) under the Banking Act.
We deliver digital-first, customer-centric payment products and solutions for consumers, merchants and corporates. Leveraging on our deep heritage, we aspire to be an innovative fintech leader driving integrated payment and financial services.**Responsibilities**:
- Work with cross-functional teams to build and improve internal tools for departments like Customer Support, Compliance (KYC/AML), and Operations.
- Gather and document product requirements from internal stakeholders through interviews, observation, and feedback loops.
- Partner with Engineering to define technical requirements and ensure smooth implementation.
- Monitor usage, performance, and feedback for internal tools for continuous improvement.
- Support rollouts of new tools or features through training, documentation, and stakeholder engagement.
- Ensure internal tools are secure, compliant, and aligned with evolving regulatory and operational needs.
- Assist in managing relationships with third-party vendors or platforms when applicable (e.g., KYC service providers).
**Requirements**:
- 2+ years of experience in a product, operations, or business analyst role, ideally within a tech, fintech, SaaS, or e-commerce company.
- Familiarity with backend/internal systems such as Zendesk, Salesforce, KYC/AML providers, or order management platforms is a plus.
- Excellent communication and documentation skills; ability to translate business needs into technical requirements.
- Basic understanding of Agile methodologies (Scrum/Kanban) and tools like Jira, Confluence, etc.
- Comfortable working in a fast-paced and evolving environment.
- Fluency in both English and Chinese (Mandarin) preferred.
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