Passenger Relations Officer
5 days ago
Job Description & Requirements
**Responsibilities**:
Handle First Class check in and lounge operations, and coordinate/liaise with ground & traffic staff.
Attend to, follow up and liaise with relevant departments on all passenger requests, queries and feedback,Attend to phone calls
Assist/Engage with customers waiting to be checked in,assist passengers in a flight delay situation
Monitor gate changes, passenger boarding and any aspect of the flight situation involving lounge passengers
Ensure accurate and clear conveyance of information over the PA system
Receive, handle and handover advices and cases
Lounge Entrance
Welcome reception (and escort, where necessary) and administrative service.
Conduct lounge access eligibility checks and records.
Attend to passenger queries and feedback and liaise with other departments for help if needed.
Lounge Area
Proactively engage passengers.
Perform check-in/related duties,assist passengers to obtain seats, especially during peak period.
Attend to, follow up and liaise with relevant department on all passenger requests, queries and feedback.
Escort VIP passengers, and advise relevant departments.
Assist passengers with special needs, and monitor wheelchair/Meet-and-Assist requests.
**Salary**: $3,500.00 - $4,200.00 per month
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