Passenger Relations Officer

5 days ago


Singapore WSH EXPERTS PTE LTD Full time

Job Description & Requirements

**Responsibilities**:
Handle First Class check in and lounge operations, and coordinate/liaise with ground & traffic staff.

Attend to, follow up and liaise with relevant departments on all passenger requests, queries and feedback,Attend to phone calls

Assist/Engage with customers waiting to be checked in,assist passengers in a flight delay situation

Monitor gate changes, passenger boarding and any aspect of the flight situation involving lounge passengers

Ensure accurate and clear conveyance of information over the PA system

Receive, handle and handover advices and cases

Lounge Entrance

Welcome reception (and escort, where necessary) and administrative service.

Conduct lounge access eligibility checks and records.

Attend to passenger queries and feedback and liaise with other departments for help if needed.

Lounge Area

Proactively engage passengers.

Perform check-in/related duties,assist passengers to obtain seats, especially during peak period.

Attend to, follow up and liaise with relevant department on all passenger requests, queries and feedback.

Escort VIP passengers, and advise relevant departments.

Assist passengers with special needs, and monitor wheelchair/Meet-and-Assist requests.

**Salary**: $3,500.00 - $4,200.00 per month



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