Client Servicing Associate

6 days ago

Singapore Peoplebank Full time

**Client Servicing Associate (AML / KYC)**
- 6 months contract (potential to extend)
- Office Location: Anson Road

**The Client**
- MNC Investment

**The Opportunity**
- Acting as a front to back client case owner working with our clients, internal teams and our Transfer Agent to hand hold clients through the onboarding and KYC refresh process
- Primary oversight for both internal and external parties on all KYC Refresh related matters, to ensure client queries are being addressed and resolved efficiently by the central AML/KYC teams
- Responsible for daily Interaction with the company's Third-Party Transfer Agents (TA), on onboarding and KYC refresh activities
- Acting as client service refresh champion, intermediating with our Transfer Agents to ensure they understand the importance of client experience, enabling us to deliver the best possible outcomes to our clients.
- Participation in the development and implementation of continuous improvement of policies and procedures.
- Looking for ways to innovate and drive the business forward, delivering an outstanding client experience.
- Assisting management with any ad hoc / project work. ensuring that change implications are understood, and that the client experience is assured.
- Demonstrate a good understanding of the financial markets and regulatory changes, and how this may impact processes and client experience.
- Assist with the produce daily/weekly/monthly statistics.

**Your Background**
- Prior experience (3-5 years) Customer focused with strong customer service experience and a passion for service excellence
- Experience with handling client documentation, preferably in Anti-Money Laundering (AML)/KYC laws and regulations.
- Experience with AML/KYC framework
- Strong interpersonal skills, confident, and respectful individual with excellent communication skills.
- Comfortable collaborating closely with clients and colleagues at all levels
- Excellent attention to detail and analytical skills, with an aptitude for problem solving and willingness to go above and beyond for our clients.
- Strong planning and organisational skills with the ability to balance and control priorities to meet deadlines.
- Ability to work in a team environment and build strong relationships with colleagues and both internal and external contacts
- Excellent written and oral communication skills in English.
- Excellent working knowledge of Microsoft software and the ability to quickly learn proprietary systems.
- Experience of working with external providers

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

**EA Licence**: 08C5248

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