Customer Account Management Lead, Southeast Asia

1 week ago

Central Singapore BOEING Full time

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS) is looking for a **C**ustomer Account Management Lead, Southeast Asia**to join our Landing Gear Exchange Program (LGE) team. This position will be based in **Singapore**.

**Position Responsibilities**:

- Customer focal in the Southeast Asia region for Landing gear exchange
- Execute and support the landing gear exchanges and day-to-day operational activities associated with the landing gear exchange
- Support contract management activities
- Communicate customer program health and region program health to leadership and across the Program
- Establish Customer Program operating cadence
- Set, communicate, and lead execution of the customer LGE contract
- Achieve operational, program cost, and cash targets for the customer
- Coordinate with Supplier Management to manage partner relationships and performance
- Coordinate with Engineering to identify & resolve technical issues impacting the Program
- Drive compliance with contractual obligations
- Support the Program leader in the development of proforma T&Cs, and support negotiations for potential customer contracts
- Identify and mitigate risks and issues, ensure issue resolution, first pass quality, and timeliness to resolve issues impacting the customer experience and Program health

**Basic Qualifications (Required Skills/Experience)**:

- 5+ years of experience in supporting an integrated program team
- 3+ years of experience in customer-facing role engaging with internal and/or external suppliers/customers
- 5+ years of experience with Program Management Best Practices
- 5+ years of experience presenting to executive leadership
- 5+ years of experience in problem solving and improvement projects
- Experience in addressing customer, internal and employee escalations
- Ability to travel both domestically and internationally

**Preferred Qualifications (Desired Skills/Experience)**:

- 5+ years of experience with Microsoft Excel, Word, and PowerPoint
- Experience with aftermarket aerospace requirements and component exchange program
- Experience administering a contract
- Experience leveraging data to generate meaningful insights
- Experience working on Tableau, Spotfire or other data analytic platforms

**Other job-related information**:

- This vacancy is for an international, locally hired position in Singapore.

Applications for this position will be accepted until **Oct. 03, 2025**

**Relocation**

Relocation assistance is not a negotiable benefit for this position.

**Visa Sponsorship**

Employer will not sponsor applicants for employment visa status.

**Shift**

Not a Shift Worker (Singapore)

**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

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