Customer Service Officer

1 week ago

Jurong East, Singapore NTT DATA Full time

NTT DATA Singapore PTE Ltd is a wholly-owned subsidiary of NTT DATA Corp, a part of NTT Group, the world’s 65th Largest Company according to Fortune Magazine. The Singapore entity of NTT DATA is an S10 government-registered supplier and forms the core of NTT DATA’s APAC operations and is positioned as a gateway of our global capabilities in Singapore and the APAC region.

At NTT DATA SINGAPORE, we pride ourselves on being an inclusive and equal opportunity employer that puts our people and clients first. We welcome different ideas, backgrounds and passionate individuals to join us in our inclusive environment to achieve stronger and better results through teamwork, foresight, and innovation. We pledge to create a harmonious and nurturing culture, where all individuals feel a sense of pride and belonging, regardless of age, gender identity, race, sexual orientation, physical or mental ability, ethnicity.

**Description**:
**What do we offer?**

**Work Location: Jurong or Changi Shuttle Services between Changi and Jurong**
**Salary: Up to 3800 Inclusive of Shift Allowance**

**Shift Allowance: 450 Training for 1st Month - Allowance activates afterwards**

**Shift Work Required - Morning and Night SHIFTS WITH Allowance Provided**

**Requirements**:

- Bachelor's degree in Business or relevant
- Front facing customer service experience. (Backend or Frontend)
- Demonstrates good communication skills
- 5 days’ work week (2 days off)

**Responsibilities**:

- Deliver personalized service over the telephone to customers in call center on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Solicit customers’ feedback and identify problem trends for improvement actions
- Preferably with prior customer service experience in a call center environment will be an advantage but not mandatory
Perks and Benefits
- 14 days Annual Leave
- 14 days Medical Leave
- Medical Insurance Coverage
Contract length: 12 months

**Job Types**: Full-time, Contract

**Salary**: $2,000.00 - $3,000.00 per month

**Benefits**:

- Health insurance
- Parental leave
- Promotion to permanent employee
Schedule:

- Day shift
- Night shift
- Weekend availability
Supplemental Pay:

- Performance bonus

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)
**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Willingness to travel:

- 25% (preferred)
Work Remotely:

- No

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