Claims Manager

6 days ago

Singapore Marsh Full time

Claims Manager

What can you expect?
- This will be an exceptional opportunity to collaborate and work with a leading global insurance broking firm who is looking to hire a Manager proficient in Marine insurance claims handling.
- We will set you up for success - proper on-the-job training will be provided with clear career path for you to advance in your career, and you will gain exposure working with different clients in the Marine claims space.
- You will also get access to colleague resource groups across the globe that provides mentorship and development opportunities to help you build a sense of connection and community throughout your career.
- We will count on you to:

- Reviews and understands incoming documentation and new claims notifications, informs all relevant parties of any potential problems or contentious claims, and seeks guidance or advice where necessary or refers to Claims Advocates to ensure the proper processing of claims.
- Identifies which policies or parts of the coverage that may be effected by incoming medium value claims from middle-market to large and/or medium complexity clients, seeks validation where necessary, and advice where uncertain or clarification required to ensure the proper protocol is followed.
- Determines coverage for incoming claims of medium complexity, of medium size, and/or for medium sized-clients through use of their knowledge of the policies as well as communicating with Underwriters Insurers to help their clients manage their incoming claims and ensure that claim management processes adheres to established standards.
- Liaises with clients for specific claim-related issues or client service concerns to resolve issues of moderate complexity.
- Communicates with clients, colleagues, third parties or insurers on an ad hoc basis to receive status updates, information requests, instructions or query resolution; may also provide advice to clients on common claims topics.
- Generates and supplements claims reports to ensure accurate records are produced and distributed.
- Facilitates collection from insurers on medium-sized claims and tracks the different parts of claims being paid for various claims settlements in order to keep orderly record of ongoing work.

What you need to have:

- Degree/Diploma with minimum 8 years of experience in claims advisory.
- Must be able to craft and implement effective claims strategy, working closely with the Claims Advocacy team observing the escalation protocols.
- Strong data management skills and the ability to work with a bespoke claims system is preferred.
- Attained minimum Certificate in General Insurance (CGI) or equivalent.

What makes you stand out?
- Highly motivated, team player with good interpersonal skills
- Strong communication and written skills in English
- Ability to navigate swiftly in a fast paced environment

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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