E-commerce Manager

2 weeks ago

Singapore SAMSUNG SDS ASIA PACIFIC PTE. LTD. Full time

**Job Descriptions**
- Manage e-Commerce logistics of warehouses and delivery in order to develop strategies to improve the speed of orders, quality and to reduce costs in last-mile delivery and installation services
- Develop and maintain periodic reports and KPIs
- Design and implement business strategies, plans and procedures to have a seamless logistics operations
- Process optimization and identify value-added service areas
- Collect and analyze relevant data (e.g. operational, vendor, market research or payment gateway reports), drawing actionable insights for business decision-making and process improvement
- Participate in business expansion activities (Proposals, investments, corporate alliances, etc.)
- Support business set-up and problem-solving in South East Asia subsidiaries
- To sustain motivation and improvement initiatives within the organization

**Responsibilities**:

- e-Commerce fulfilment and last-mile delivery efficiency to increase operating margin
- Support to set up standard policy, cost structure and templates
- Benchmark best practices and share them with subsidiaries
- Develop proposals and formal responses / RFQs
- Manage relationships with partners/vendors to secure cost and operation competency
- Organize and assess improvement opportunities
- Manage monthly business reviews
- Manage database of business opportunity and vendor pool, including information on scope, size, capabilities, cost, reliability, etc.
- Ensure smooth data flow until the order fulfilment and delivery

**Job Qualifications**
- Proven experience in logistics projects/operations within an e-commerce area (Seller / Market place / Logistics Company)
- Hands-on experience in aspects of logistics, from order management, warehousing, last-mile delivery and customer service
- Experience in new start-up operations set-up will be a plus
- Strong proficiency in warehouse and delivery operations
- Comprehensive understanding of e-Commerce and supply chain management
- Able to sense urgency and know when to escalate for assistance
- The ability to identify network inefficiencies and opportunities for reducing operating expenditure
- The ability to deliver results within defined financial parameters
- Bachelor's degree in logistics or transport management or equivalent working experience
- Minimum 5 years experience in e-Commerce logistics
- Competent with Microsoft Office, particularly Excel

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