Head of Client Experience

Posting Description:
**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**
- ** Supporting Business Growth**
- Responsible for pipeline management of Advisory & Specialty group maintaining pipeline health and operational meetings with key stakeholders.
- Support Industry Practice Leaders and International People Solutions in development of new leads and industry penetration planning.
- Support Industry Practice Leaders and International People Solutions in management of large sales opportunities including implementation and tracking of standard sales enablement tools.
- **_ Messaging and Materials Development_**
- Work effectively with stakeholders to design, develop and own marketing and communications strategies including the execution of marketing campaigns that drive overall business objectives.
- Support effective planning and delivery of Aon client events including pre-event and post-event messaging and client communication.
- Implement and manage system for client and prospect direct marketing of key market developments.
- Regularly audit current sales materials and landing pages, drive the development of enhancements or new materials and enablement tools as required.
- **_ Thought Leadership and Marketing Campaigns_**
- Support the development of Aon’s thought leadership and original research, translate complex information and research into tangible, easy-to-digest insights, key messages, and calls-to-action for prospects and clients.
- Collaborate with regional marketing and business teams to ensure relevance of campaigns in the region.
- Work in partnership with business leads and internal communications teams to develop and implement internal activation approach to supplement client marketing and communications.
- **_ Performance and Measurement_**
- Lead The Advisory & Specialty team’s client feedback process for multinational clients in the APAC region. To include survey and interview feedback.
- Ensure efforts are tracked to demonstrate ROI and impact on business objectives.

**Skills and experience that will lead to success**
- Experience in sales & marketing and industry experience in insurance and health brokerage will be ideal.
- Proven track record as a strategic business leader and partner, capable of integrating broad, divergent concepts into creative, impactful marketing initiatives and programs.
- Excellent communicator and able to convey complex ideas in a clear, concise manner.
- Tenacity and maturity with management of both internal and external stakeholders.
- Ability to think, plan and execute through self-motivation while navigating fluid and ambiguous situations and comfortable working on multiple projects simultaneously.
- Bachelor’s degree required, MBA in Business, Marketing or Marketing Management preferred

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.