National Account Manager

2 days ago

Singapore CVISTA HR CONSULTING PTE. LTD. Full time

Summary

The National Account Manager will manage multiple accounts across multiple Branches in their country working in a coordinated effort with the Global Strategic Account Manager and Regional Account Managers when these positions exist on the same account. The allocation of time for a

National Account Manager should consist of approximately;
- 50-60% - Strategic Development and Initiatives
- 40-50% - Tactical, Operational & Process Management

**Responsibilities**
- Manages overall business relationship; Customer Facing
- Increased Consistency in Operational Performance
- SOP Creation & Distribution
- Ensure understanding by operations
- Report Creation / Monitoring / Distribution
- Improved Efficiency & Effectiveness
- Market Analysis / Industry Awareness
- Mentors & educates Local Account Managers
- Drives collaborative efforts within team, supporting and sharing best practices in the following key areas
- Customer Reviews
- Strategic Business Plans
- Value add Programs
- Process Improvements
- Bid Management
- Technology Offerings

**Core Elements**
- Strategic Business Plans
- Clear Objectives
- Real Measurable Goals
- Ownership and Alignment
- Geo / Product
- Bid Management
- Preparation
- Strategy
- Execution
- Team Management
- Solution Design
- Rate discussions / revisions / updates
- Contractual discussions and updates
- Customer Experience
- Consistency Across Accounts and Geographies
- Improved competency
- Speed of Response
- Executive Alignment
- Consistency of Account Management (at each level)
- Market Analysis / updates
- Claims
- Value Add Programs
- Innovation
- Savings Tracker
- Customer Engagement
- Product Diversification
- Process Improvements
- Cycle Time Analysis / savings
- Cost
- Technology
- Product
- Customer Business Reviews
- Branding
- Formatting
- Consistency
- Content
- Presentation
- Value Tracking
- Profitability
- Yield/Margin Management
- Market Competitiveness
- Stakeholder Participation
- Technology
- Deployment
- Integration
- Customer Adoption

**Organizational Structure & Compensation**
- National Account Manager Org Structure
- Reports to Regional Sales Vice President, Sales Director or RVP with a dotted line to the Regional Director Account Management
- National Account Managers would have a dotted line to the Regional or Global Strategic Account Manager
- National Account Manager Compensation
- Commission
- Paid on same schedule as Business Development
- (Quarterly, exact schedule to be shared each year)
- Percentages per Account will be individually assigned and agreed upon
- National Account Managers are eligible for commission from JAS offices which reside in their region.
- JAS reserves the right to adjust percentages to compensate additional resources that may be added to the account as deemed necessary
- Accounts Managed
- Periodically accounts may be added and/or removed from an individual Account Manager. Reasons include, but are not limited to;
- Shipment Volume / Workload
- Change in Client Organization Structure
- Account Needs (current or new accounts)

R21103944| EA License 16C7883

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