Director, Managing Partners

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Managing Partners (MPs) are a key role to ensure Workday’s development, growth and support of our largest, strategic customers.

They are strategic advisors to our key customers, partnering with Sales, Services, support, and Product management to help customers achieve maximum value from Workday.

They are responsible for handling several customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our customer base sales team.

About the Role

The Director, Managing Partners will ensure key customers have achieved balanced value and business outcomes from Workday's solution.

**Responsibilities**:
The success of this position will rely on strategic alignment across sales, product management, customer success, and services sales. Partnering and influencing key collaborators across the company to ensure our approach, offerings and resourcing are effectively influencing customers’ product adoption.

You will encourage and support the development of your teams. This includes, but is not limited to; selecting talent, development of the team, and driving a diverse, positive, and collaborative culture that values teamwork and results.- Manage a team of hard-working, enthusiastic, and successful Managing Partners in the APJ region.- Be a member of the regional CX leadership team, passionate about driving success and outcomes with our largest and most strategic customers- Your team will manage large and sophisticated customers through orchestrating internal teams of services, product, support and sales through consistent strategic account planning and governance standards.- Use your experience and consultative skills to assist the team in developing long-standing relationships with customers and executive sponsors and participate in the planning and execution of key interactions- Collaborate with CX and sales leaders to help craft the future engagement model for Managing Partners across the organisation including account planning, governance, training, Majors alignment, and Workday Success Plans- Work across Field Services, Education Services, Alliances, Support, and Operations to ensure Services objectives align with other areas in the company including Products & Technology, People & Purpose, Finance, Legal & Compliance, etc.- Provide thought-leadership to organisations outside of immediate lines of responsibility- Align with the Regional Sales Leaders and teams to drive the professional services business; this includes active participation on strategic prospect/customer opportunities.- Contribute to the strategic direction of the Customer Experience organisation through leading and participating on internal initiatives- Encourage high standards of performance and inspire others to define new opportunities and continuously improve the organization

About You

Basic Qualifications- Management experience with large enterprise customers, within a Global SaaS company- Demonstrated experience of managing executive relationships of SaaS large enterprise customers

Other Qualifications- Experience with SaaS business models- Background and expertise in building out new strategic account capabilities and organizations to accommodate growth, and scale- Proven track record of achieving long-term success with large customers resulting in high customer satisfaction and expansion of the relationship over time- Experience working matrixed organization and with cross functional teams to achieve company and departmental objectives- Ability to deliver Executive-C-Level QBRs and presentations internally- Demonstrated ability to successfully resolve situations that are broadly defined, sophisticated, diverse, and occasionally, unprecedented- Executive level presence and communication both internally and externally- Outstanding communication skills to build and convey customer objectives, succes