Smb Quality Team Lead

3 days ago

Singapore TikTok Full time

Responsibilities
About Tiktok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

We're looking for an individual passionate about leading teams and coaching indviduals to be the best that they can be. The Quality Team Lead is responsible for leading a team of Quality Specialists who perform transaction monitoring, ad-hoc analysis, and quality projects weekly. The Quality Specialist is an integral part of the quality organization. They provide feedback to individuals who work directly with clients, they work on a variety of projects, and they capture valuable insight for quality to use when making business recommendations. The Quality Team Lead is charged with developing talent and growing the Quality Specialist role, all with the supervision of the Regional Quality Manager.

**Responsibilities**:
1. Lead and coach a team of Regional Quality Specialists
2. Evolve the Quality Specialist role to keep team engaged, excited, and to grow their specialist skills
3. Develop activity scorecards and measurement mechanisms to create an environment of fairness, accountability, and professional development
5. Partner with other regional Quality Team Leads to calibrate efforts and projects
6. Align with Quality Vertical Managers on auditing needs and assigned projects
7. Responsible for communication updates regarding process changes and updates to the team documents
8. Act as technical and functional resource and Subject Matter Expert for team members and peers

**Qualifications**:

- Minimum 4+ years of quality assurance supervisor experience
- Minimum 4+ years of quality assurance supervisor experience
- Quality auditing/transaction monitoring experience is a must.
- Demonstrated ability to coach and lead with compassion
- Experience with process improvement and process creation
- Experience building programs with a structured approach; strategic design thinking a plus
- Ability to work in a fast-paced environment, with evolving workflows and with an eye for detail
- Excellent written and verbal communication in English and interpersonal skills

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Smb Strategy

    21 hours ago

    Singapore Amazon Web Services Singapore Full time

    15+ years of business development, management consulting, and/or strategic advisory experience. - Thought leader with solid strategic acumen and sound business judgement. - Strong analytical skills and ability to turn detailed data analysis into useful strategic recommendations for the business. - Self-starter, who is able to handle multiple competing...

  • Cloud Intelligence-SMB Growth Specialist-SMB

    2 hours ago

    Singapore Alibaba Full time $80,000 - $120,000 per year

    Basic InfomationDepartment:AliCloud Intelligence GroupDegree:BachelorWork Experience:8 yearJob DescriptionAbout the Role:We are seeking a dynamic SMB Growth Specialist to join our team. In this role, you will be responsible for driving demand through designing, executing to generate high quality leads tailored to small and medium-sized businesses (SMBs). If...

  • Market Lead for Smb, Singapore

    2 weeks ago

    Singapore TIKTOK PTE. LTD. Full time

    TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. **About TikTok** TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai,...

  • Smb Acquisition Azure Lead

    6 days ago

    Singapore Microsoft Full time

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...

  • Quality Program Manager Smb, Apac

    3 days ago

    Singapore TIKTOK PTE. LTD. Full time

    **About TikTok** TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo. TikTok's SMB Sales Team aims to help businesses and brands of all sizes unleash their...

  • Shop Ads Vertical Growth Lead, Smb

    6 days ago

    Singapore TikTok Full time

    Responsibilities TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa. TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices...

  • Asia Smb Finance Manager

    2 weeks ago

    Singapore Microsoft Full time

    In MCAPS Finance, we drive shareholder value in 50+ subsidiaries & 100+ Sales Locations and carry the local accountability for the financials as well as statutory and compliance matters across all Microsoft commercial segments and products. We: - Land the company vision around the transformation of our business and customer orientation in the subsidiaries...

  • Training Specialist, Apac Smb

    2 weeks ago

    Singapore TikTok Full time

    **Overview**: TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our...

  • Community Engagement Specialist, Smb

    2 weeks ago

    Singapore TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We...

  • Smb Content Strategist, Agency

    2 weeks ago

    Singapore TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...