Manager, Global Customer Engagement

5 days ago


Singapore People Profilers Full time

Job Description:
**Main Accountabilities**

**Customers**
- Global Account Manager for 2-3 corporate customers;
- Develop and maintain strategic long-term trusting relationships with key global customers to accomplish growth by providing sustainable solutions;
- Focused on sourcing opportunities and drive development plans converting leads into sales;
- Serve as contact point for key customers and internal teams;
- Be the first to know about customers strategies and development plans so that we can align ourselves to their needs;
- Respectfully respond to customer enquiries and resolve complaints in an efficient/effective manner;
- Measures, tracks and analyzes key account metrics;
- All round understanding of the market, the global products offer by customer and competitor; And devise a marketing strategy to better position our product offering to the customers;
- Ownership of revenue and contract management tender negotiations.

**Processes & Systems**
- Ensuring that commercial processes are reviewed regularly and updated;
- Best practices of contract administration are shared amongst regional hubs;
- Cross hubs management of structured deals and tender negotiations;

**Education, Knowledge & Working Experience**
- ** **Degree Holders with minimum 2 years shipping experience;
- Experience in key account management;
- Knowledge of containerized shipping.

**Personal characteristics**:

- Inquisitive mindset;
- Ability to manage and develop relationship independently;
- Persuasion and negotiation skills;
- Good communication skills;
- Able to multitask, prioritize, and manage time efficiently;
- Goal-oriented, organized team player;
- Creative and positive mindset;
- Self-motivated and self-directed.

Noga Lim Wei Loong
Registration Number: R1329872
EA License Number: 10C3804
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705



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