Lps] Network Engineer, L2

**General Information**:

- Req #
- WD00076912
- Career area:

- Information Technology
- Country/Region:

- Singapore
- State:

- Central Singapore
- City:

- SINGAPORE
- Date:

- Thursday, February 6, 2025
- Working time:

- Full-time

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
**Summary**:
**Job Scope**:

- ** Implementation and Configuration**:

- Lead the implementation of Cisco APM solutions (AppDynamics) for customers
- Integrate Cisco APM with existing monitoring and management tools.
- ** Performance Monitoring and Analysis**:

- Analyze performance data collected by AppDynamics to identify bottlenecks, perform root cause analysis on outages, and preemptively alert for potential problems.
- Utilize Cisco APM tools to trace transactions, diagnose performance problems, and identify root causes.
- ** Troubleshooting and Optimization**:

- Implement performance improvements and validate their effectiveness.
- ** Maintenance and Support**:

- Develop custom queries and metrics to enhance visibility into key problem areas in customer environments.
- Perform regular maintenance and upgrades of Cisco APM solutions.
- Ensure the availability and reliability of the APM infrastructure.
- Provide technical support to users of the APM tools.
- Stay up-to-date on the latest Cisco APM features, best practices, and releases.
- ** Documentation and Knowledge Sharing**:

- Develop and maintain comprehensive documentation for the APM environment.
- Create knowledge base articles and training materials for users.
- Share knowledge and expertise with other team members.

**Job Description (JD)**:
**Responsibilities**:

- Configure and customize Cisco APM agents, collectors, and dashboards.
- Analyze performance data and troubleshoot performance problems.
- Perform regular maintenance and upgrades of Cisco APM solutions.
- Ensure the availability and reliability of the APM infrastructure.
- Provide technical support to users of the APM tools.
- Create and maintain documentation for the APM environment.
- Stay current on the latest Cisco APM features and best practices.

**Qualifications**:

- Bachelor's degree in computer science, network engineering, or a related field.
- 2 or more years of relevant experience with AppDynamics working in domains such as pre-sales, customer-facing consulting or project management
- Possesses ACIP (AppDynamics Certified Implementation Professional) certification or is able to attain within 3 months.
- Has working experience with programming languages (e.g., Java,.NET, JavaScript)
- Working experience with other observability industry platforms (Datadog, Dynatrace, etc.) and cloud experience is a good to have.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Singapore
- Singapore - Central Singapore
- Singapore - Central Singapore - Singapore ,
- Singapore - Central Singapore - SINGAPORE