Customer Experience Associate

4 days ago


Downtown Core, Singapore FYYA Full time

We’re looking for a people-focused **Customer Experience Associate** to enhance the overall customer journey and ensure every interaction leaves a positive impression.

**Responsibilities**
- Welcome and engage customers through various channels (in-person, phone, online)
- Gather feedback and suggest improvements to enhance service quality
- Assist in resolving customer concerns with empathy and efficiency
- Support loyalty programs and engagement campaigns
- Collaborate with teams to improve processes and customer touchpoints

**Requirements**:

- Diploma/Degree in Business, Marketing or related field
- Strong interpersonal and listening skills
- Problem-solving mindset with a customer-first attitude
- Organised, adaptable and able to work in fast-paced environments
- Prior customer service or retail experience is advantageous

**Benefits**
- Training on service excellence and communication skills
- Opportunities for promotion into supervisory roles
- Fun, dynamic team with supportive leaders
- Incentives for outstanding service performance

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: $2,500.00 - $3,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Work Location: In person



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