Customer Service Executive

1 day ago

Singapore CPO PTE. LTD. Full time

CPO is startup dedicated to providing exceptional customer service and satisfaction.

We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service Executive.

Key Responsibilities:

- Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback in a professional and timely manner.
- Provide appropriate solutions to customers' concerns and issues,or escalate complex issues to the relevant department.
- Process orders, returns, and exchanges accurately and efficiently, ensuring a seamless and positive customer experience.
- Maintain detailed records of customer interactions and transactions in the CRM system, including updating customer information and order statuses.
- Collaborate with other departments, such as sales, marketing, and operations, to resolve customer issues and improve overall service delivery.
- Monitor customer satisfaction metrics and feedback to identify trends and areas for improvement, and proactively implement solutions to enhance the customer experience.
- Stay up-to-date on product/service offerings, promotions, and company policies to provide accurate and relevant information to customers.
- Assist in the development and implementation of customer service policies, procedures, and training programs to ensure consistency and quality in service delivery.
- Represent the company in a positive and professional manner at all times, embodying our values of integrity, respect, and excellence in customer service.

Qualifications:

- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
- Ability to multitask and prioritize tasks effectively in a dynamic and challenging environment.
- Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed.
- Positive attitude, resilience, and a passion for delivering exceptional customer service.

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