Key Account Manager

**Key Account Manager - Singapore**:
The Key Account Manager (KAM) will have primary responsibility for developing and maintaining strategic relationships with Vizrt Group’s key accounts in the broadcast and digital industry in Singapore, Malaysia, Indonesia & Philippines.

This person works to understand and satisfy customers' needs, resolves their issues promptly, and consistently delivers a positive customer experience. In doing so, the KAM will collaborate with the customer success team in APAC to help drive a positive customer experience and satisfaction. The KAM is expected to build long-lasting, profitable relationships with clients, always striving to find the products that best fit individual clients' specific needs.

**What you'll do**:
The Key Account Manager is primarily responsible for retaining a solid relationship with a portfolio of existing customers, expanding existing customer base with upselling, cross selling and bringing them to a close. As well as managing and renegotiating renewals.

**Tasks and Duties**:
Key Account Management Responsibilities:

- Develop and sustain long-term customer relationships while engaging customers at all levels, including senior levels of the customer organization.
- Understand customer business strategy and business case and drive alignment between customer objectives and company capabilities.
- Develop and provide functional demonstrations of the solutions to clients and solicit client feedback on product features and capabilities to provide actionable inputs to the company's product management teams.
- Conduct comprehensive account review at least quarterly with customers.
- Provide guidance and management of the client through decision-making processes regarding cost-benefit, timelines, operational and change management issues.
- Ensure early engagement in the customer buying process to diagnose customers' needs and tailor solutions to match them.
- Ensure clients know any changes to offer related processes and procedures, including operational and business management changes.
- Oversee the customer life cycle and ensure organizational alignment to drive adoption and usage of the company platform proactively.
- Account Growth Responsibilities_
- Identify new sales opportunities and focus on providing consultative support by building value proposition for solutions into the account.
- Drive sales campaign and strategic initiatives, plan for account growth, identify opportunities for solution expansion and drive action plans around accounts that are at risk of non-renewal.
- Partner with internal resources to drive additional value and expertise
- Operational Responsibilities_
- Drive and track key performance metrics as part of the Sales Excellence Framework.
- Accurately forecast sales opportunities via pipeline report.
- Leverage cross-functional company resources to understand customers drivers and streamline sales efforts.

**What you'll bring**:

- Bachelor/Master's degree in relevant field
- 5+ years of experience developing new business, identifying and selling to customer needs utilizing a consultative sales approach
- Relevant sales experience, including strategic sales, business-to-business sales and/or account management organization
- Proven track record in developing strategic customer partnership and year over year revenue growth
- ** Proficient in English and Malay language skills**:

- Previous account management and selling in complex decision-making situations with experience in large complex deal negotiations with a successful track record
- Ability to drive a long term account development strategy with mid-term goals as well as shorter term execution
- Demonstrated ability to support multiple product lines in a growing, fast-paced environment
- Knowledge of restructuring contract term and condition relating legal, finance and billing
- Ability to work across cross-functional team to drive results with external and internal stakeholders

**Preferred Experience**:

- 5+ years of experience selling broadcast hardware and software products within the media industry, including broadcast networks and local stations, media and digital companies
- Mandarin language skill is a plus
- Experience in enterprise IT services, MAM, and IP workflows preferred
- Highly driven, with passion for excellence in customer service and customer management with a confident assertive style
- Experience in Salesforce to track and forecast account activities
- Selling in a long sales cycle with complex financial data and strong understanding of financials, profitability and cash flow

**What we offer**:

- We create software and services that push creative boundaries and develop new ways of telling stories
- We offer an exciting opportunity in an expanding international company with the potential for personal development
- A friendly and welcoming work environment with highly skilled colleagues
- Excellent time off program

**About Vizrt**:
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