
Head of Technical Support
4 days ago
**Head of Technical Support - Cards/Payment Services**
**Singapore**
**Competitive Salary + Bonus**
Our client, a global software company specializing in cards and payment services, is hiring for an experienced Technical Support Leader to join their exciting team in Singapore.
As Head of Support, you will work collaboratively with the engineering teams to resolve technical issues within the agreed SLAs while building and maintaining good relationships with customers. You will lead and guide the team in dispatching and monitoring of ticket processing, debugging, crisis management (System down / Fraud) and reporting.
- At least 10-15 years of relevant experience in the software/technical support environment.
- Solid background in the cards and payment services domain.
- Has similar leadership experience within the same level, mentoring and leading technical team members.
- Has professional experience with Unix and Windows technologies: Operating System/Platform experience in Unix (Solaris), Windows and Linux.
- Must have background in _either _of the following programming technologies: Java, Flex, Jasper-report, C, C++,Oracle, Pl/SQL, Java-based development tools (Eclipse ), Unix Shell Scripting, Protocols and Technologies (XML, SOAP, HTML, TCP/IP, etc.).
Datasearch Consulting Pte Ltd | License No. 17S8525 | Reg No. R1767494
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