Operations Executive

2 weeks ago

Singapore WILSON PARKING (SINGAPORE) PTE. LTD. Full time

Responsible for ensuring the smooth operation, maintenance, and customer support of EV charging infrastructure through regular site visits, real-time monitoring, and coordination with vendors and service teams.

Key duties include:

- **Site Inspections & Compliance**:
Conduct regular inspections to ensure chargers meet safety, cleanliness, branding, and operational standards.
- **Serviceability & Maintenance**:
Perform basic troubleshooting, coordinate preventive and corrective maintenance, and ensure charger uptime and usability.
- **Real-Time Monitoring & Issue Management**:
Monitor backend systems for faults or outages, address minor on-site issues, and escalate complex problems to technical teams or OEMs.
- **Performance Reporting & Analytics**:
Track usage, downtime, and energy data; generate performance reports; and recommend improvements based on analytics.
- **Vendor & Partner Coordination**:
Liaise with OEMs, maintenance vendors, and service providers to ensure SLA compliance and efficient operations.
- **Documentation & Reporting**:
Maintain accurate logs of site visits, inspections, and maintenance activities; submit regular operational reports.
- **Customer Support (Level 2)**:
Handle escalated user issues related to charging, payments, or equipment, and support field teams in customer interactions.

**Requirements**:

- Diploma / Bachelor’s degree in Electrical Engineering, Electronics, Energy, or a related technical field.
- 1-3 years of experience in EV charging infrastructure operations, energy systems, or facility management preferred.
- Basic understanding of network connectivity, backend monitoring tools, and IoT-based systems.
- Strong analytical, problem-solving, and communication skills.
- Comfortable with tools like MS Excel, Google Sheets, and operations dashboards.
- Travel site to site to check on EV Charger condition and maintain serviceability.

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