Customer Service Officer
4 days ago
**Full job description**
We are looking for someone to take good care of our clients:
- Ensure consistent, high-quality client interactions.
- Conduct teleconsultations with potential clients and provide follow-up service calls post-treatment.
- Send reminders to clients for upcoming appointments
- Prepare monthly sales conversion report
- Collect and analyze customer feedback, reporting to management with actionable insights.
- Identify and address client’s concerns
**Requirements**:
- With years of customer service experience.
- Proven tele sales.
- Professional presentation and strong communication skills.
- High attention to detail and commitment to delivering a premium customer experience.
- People-oriented team player, adaptable to a fast-paced environment.
- Proficient in Microsoft Word, Excel, and Outlook.
- Required language: Proficiency in English and Mandarin (communicate with Chinese speaking customer)
- Uses computers and tablets with confidence and ease
**Benefits**
- Competitive remuneration package with commissions.
- Training in client relations.
- Pro-family working environment
**Job Types**: Full-time, Permanent
Pay: $2,000.00 - $3,000.00 per month
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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