Assistant Manager, Qsm

2 days ago


Downtown Core, Singapore Agency for Integrated Care Pte Ltd Full time

Identify the issues and concern and provide the relevant advice and resolution.
- Provide support to the divisions on challenging cases
- Coordinate and facilitate family conferences between clients and service providers to work towards a positive resolution.
- Support case assessment using the relevant tools and system access
- Familiar with the schemes and services and the healthcare options to provide relevant advice to clients and caregiver
- Ensure compliance to relevant information management policies and Personal Data Protection Act (PDPA) guidelines, process and requirements when accessing and sharing information.
- Provide feedback and suggestion on process improvement to divisions
- Map processes and manage service improvement projects where needed

**Requirements**:

- Degree in any discipline.
- At least 5 years of working experience in customer service and/or quality service management, preferably in healthcare or social services.
- Strong command in English (verbal and written)
- Good command of second language will be a bonus
- Able to engage stakeholders and manage complex customer service/ feedback related issues
- Good interpersonal skills and able to build rapport with the clients and stakeholders.
- Able to keep calm and composure at high pressure situation
- Problem Solving Skills to achieve the best outcome for the client and service provider
- Adaptable to changes


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