Client Onboarding Specialist

Singapore, Singapore
- DOP
- 3047197

**Role Purpose**

We're looking for someone like that to:

- Own and deliver end-to-end client onboarding experience for our clients of WM Business, facing off clients alongside our client advisors to gather required client onboarding documentation.
- Interface as a case manager to seamlessly handle all the different steps for onboarding a client, handle all queries from the client/client adviser.
- Think flexibly to propose new ideas and contribute to continuous improvement of processes and services.
- Strong understanding of the ever-changing regulations relating to AML/KYC and Investment suitability.
- Engage in Adhoc projects including systems change, process improvement, cross border initiatives, new regulatory changes from requirements gathering through implementation.
- Have good planning and time management/prioritization skills.

**Role Purpose**

We're looking for someone like that to:

- Own and deliver end-to-end client onboarding experience for our clients of WM Business, facing off clients alongside our client advisors to gather required client onboarding documentation.
- Interface as a case manager to seamlessly handle all the different steps for onboarding a client, handle all queries from the client/client adviser.
- Think flexibly to propose new ideas and contribute to continuous improvement of processes and services.
- Strong understanding of the ever-changing regulations relating to AML/KYC and Investment suitability.
- Engage in Adhoc projects including systems change, process improvement, cross border initiatives, new regulatory changes from requirements gathering through implementation.
- Have good planning and time management/prioritization skills.

**Your experience and skills**:

- You have:

- Bachelor’s degree in any stream
- “X-X “years of experience in KYC/AML roles, Client Onboarding, Remediation Process, or related functions ( ideally in banking)
- Detailed understanding of KYC/AML procedures/regulations
- Understanding of the risk management framework in a bank, with emphasis on ability to identify, assess and address any potential risks.
- Proven experience in client service (ideally in banking).
- Ability to diligently follow up and follow through on deliverables.
- You are:

- A self-starter who can work well with mínimal supervision.
- A skilled written and verbal communicator. (Mandarin written and verbal skill would be an advantage in serving our APAC clients)
- A collaborator who can work well with different functions and can manage stakeholder expectations.
- A dedicated team player with a can-do attitude and eagerness to learn.
- An effective worker who can multi-task and perform under pressure.
- Able to think on your feet /out of the box to come up with solutions.

**Your experience and skills**:

- You have:

- Bachelor’s degree in any stream
- “X-X “years of experience in KYC/AML roles, Client Onboarding, Remediation Process, or related functions ( ideally in banking)
- Detailed understanding of KYC/AML procedures/regulations
- Understanding of the risk management framework in a bank, with emphasis on ability to identify, assess and address any potential risks.
- Proven experience in client service (ideally in banking).
- Ability to diligently follow up and follow through on deliverables.
- You are:

- A self-starter who can work well with mínimal supervision.
- A skilled written and verbal communicator. (Mandarin written and verbal skill would be an advantage in serving our APAC clients)
- A collaborator who can work well with different functions and can manage stakeholder expectations.
- A dedicated team player with a can-do attitude and eagerness to learn.
- An effective worker who can multi-task and perform under pressure.
- Able to think on your feet /out of the box to come up with solutions.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.