Investigation Analyst, Trust

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As an Investigation Analyst on our Trust & Safety team, you will be part of a group that provides operations support and analysis of platform threats across languages and different issue verticals. You will be responsible for metric changes across multiple channels with high quality, accuracy, and speed, monitoring alerts, and doing deep dives and investigations. You will also work using tools and processes to take out bad actors and content at scale from the platform and use them daily.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

**Responsibilities**:
What will I be doing?
- You'll review and respond to metric changes and escalations across multiple channels with high quality, accuracy, and speed
- You'll proactively search for and identify undetected abuse by leveraging internal data, open-source intelligence, and third party private intelligence and leverage tools to build rules to automate the control of bad content, to control bad content on the platform and mitigate escalations
- You'll self-identify gaps, problems, needs and come up with robust solutions with relative independence
- You'll use learnings and data to influence other T&S teams in Product, Policy, Process, and Detection to make necessary improvements to improve the overall ecosystem

**Qualifications**:
What should I bring with me?
- You know about global affairs and its influence or impact on social media risk/trends
- Operational skill set and focus, combined with project management experience
- You can handle difficult visual and audio content
- You can prioritize multiple ongoing tasks and asks
- English proficiency is required along with complete fluency in Bengali as you will be predominantly covering the Bengali speaking market
- One of the following:

- You have experience in trust and safety, or a related area such as fraud, integrity, or management of social networking
- You have experience in content moderation or content quality assurance.
- You have strong and proven data analysis skills
- Open to being exposed to and proactively picking up technical and tooling skills
- A collaborative and open mindset to adapt to a constantly evolving T&S environment

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.