Customer Service Officer

4 days ago

Yishun Avenue, Singapore AGrader & I Pte Ltd Full time

**About the Role**

We’re looking for a cheerful and dependable Customer Service Officer to join our tuition centre's front-desk team. As the first point of contact for our students and parents, you’ll play a key role in shaping their experience with us. This role is perfect for someone who thrives in a structured environment, enjoys engaging with people, and takes pride in ensuring smooth daily operations.

**What You’ll Be Doing**
- Serve as the first point of contact for walk-in customers, calls, and enquiries
- Assist with student registration, class scheduling, payment processing, and other administrative tasks
- Explain our tuition programs clearly and confidently to parents and prospects
- Follow up with parents on attendance, payments, and student matters when needed
- Work closely with teammates to manage the smooth day-to-day operations of the centre
- Maintain a clean, welcoming, and organized environment for students and parents
- Provide a positive and cheerful customer experience in line with our service values
- Occasionally assist at other centre locations when required

**Working Hours**

You will be working a **fixed 5-day schedule**:

- **Monday to Thursday**: 2:30 PM to 9:30 PM
- **Sunday**: 9:00 AM to 7:00 PM
- _Off days are fixed on Monday and Saturday_

**Location**

930 Yishun Ave 2, #03 - 37 & #03 - 21, Singapore 769098

Northpoint City - North Wing

**Who We’re Looking For**
- **Minimum Diploma qualification** in any field
- Strong interpersonal and communication skills with a customer-first attitude
- Responsible, reliable, and capable of working independently and as part of a team
- Self-motivated, proactive, and detail-oriented
- Able to handle multi-tasking in a fast-paced environment
- Willing to travel between centres occasionally when necessary
- **Must be able to commit to the stated fixed working hours**

**Why You’ll Love This Job**
- **5-day work week** with fixed off-days (Fridays & Saturdays)
- Comfortable, **fully air-conditioned and clean indoor environment**:

- Mostly **seated work** - mínimal standing required
- Work directly with **cheerful, innocent kids** who bring surprises every day
- **Supportive team culture**with room for **personal and professional development**:

- Be part of a growing **education brand** with multiple centres across Singapore
- **Endless opportunities to learn and improve** in both customer service and operations
- **Career progression opportunities** as we believe in promoting from within

If you enjoy meaningful interactions, like helping others, and want to work in a positive, children-friendly environment, this could be the right opportunity for you.

**Job Types**: Full-time, Permanent

Pay: $2,800.00 per month

**Benefits**:

- Additional leave
- Health insurance

Schedule:

- Day shift
- Late shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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