VP of Application Support

2 weeks ago


Singapore Tangspac Full time

We are seeking an experienced Application Support Lead to join technology team within a leading banking institution. The ideal candidate will have a strong application support background with prior experience in leading a team. This role is critical in ensuring the stability, performance, and reliability of our banking applications, and involves close collaboration with cross-functional teams to support mission-critical systems.

Job Responsibilities


• Lead the application support function for various banking systems, ensuring high availability and performance.


• Provide expert-level troubleshooting and resolution for production issues using Java and SQL (Level 3)


• Monitor application health, conduct root cause analysis, and implement long-term fixes and preventive measures.


• Manage incident and problem management processes in alignment with ITIL standards and banking SLAs.


• Collaborate with development, infrastructure, and business teams to ensure seamless support and continuous improvement of banking applications.


• Drive automation and process optimization to enhance support efficiency and reduce manual interventions.


• Maintain detailed support documentation, runbooks, and knowledge base articles for internal use.

Requirements


• Minimum 10 years of experience in application development and support, with strong hands-on expertise in Java and SQL.


• Proven experience working in the banking or financial services domain, with knowledge of core banking systems and compliance requirements.


• Strong analytical and problem-solving skills, with the ability to manage high-pressure production environments.


• Experience with incident management tools (e.g., ServiceNow, JIRA) and monitoring solutions (e.g., Splunk, AppDynamics).


• Excellent communication and leadership skills, with the ability to mentor team members and coordinate with stakeholders.


• Familiarity with ITIL processes is highly desirable.


• Experience with cloud environment is a plus


• Singapore citizen or Singapore Permanent Residents

Interested candidates please email your latest resume to subagio@tangspac.com



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