VP of Application Support
7 days ago
We are seeking an experienced Application Support Lead to join technology team within a leading banking institution. The ideal candidate will have a strong application support background with prior experience in leading a team. This role is critical in ensuring the stability, performance, and reliability of our banking applications, and involves close collaboration with cross-functional teams to support mission-critical systems. Job Responsibilities • Lead the application support function for various banking systems, ensuring high availability and performance. • Provide expert-level troubleshooting and resolution for production issues using Java and SQL (Level 3) • Monitor application health, conduct root cause analysis, and implement long-term fixes and preventive measures. • Manage incident and problem management processes in alignment with ITIL standards and banking SLAs. • Collaborate with development, infrastructure, and business teams to ensure seamless support and continuous improvement of banking applications. • Drive automation and process optimization to enhance support efficiency and reduce manual interventions. • Maintain detailed support documentation, runbooks, and knowledge base articles for internal use. Requirements • Minimum 10 years of experience in application development and support, with strong hands-on expertise in Java and SQL. • Proven experience working in the banking or financial services domain, with knowledge of core banking systems and compliance requirements. • Strong analytical and problem-solving skills, with the ability to manage high-pressure production environments. • Experience with incident management tools (e.g., ServiceNow, JIRA) and monitoring solutions (e.g., Splunk, AppDynamics). • Excellent communication and leadership skills, with the ability to mentor team members and coordinate with stakeholders. • Familiarity with ITIL processes is highly desirable. • Experience with cloud environment is a plus • Singapore citizen or Singapore Permanent Residents Interested candidates please email your latest resume to subagio@tangspac.com
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Singapore Tangspac Full timeWe are seeking an experienced Application Support Lead to join technology team within a leading banking institution. The ideal candidate will have a strong application support background with prior experience in leading a team. This role is critical in ensuring the stability, performance, and reliability of our banking applications, and involves close...
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