Trading Support Specialist

5 days ago


Singapore CMC Markets Singapore Full time

The Trading Application Support team is an integral part of the wider IT Production department. The team is split across London and Sydney and responsible for providing application support for CMC Markets’ award winning web- based trading platforms. This role reports into the regional Trading Application Support Team Leader, who provides support, management and escalation for the role. Tasks come via monitoring alerts or tickets raised by internal CMC teams. You will work closely with peers in London and Sydney, following current support processes to ensure that all incidents are resolved efficiently, and any changes are implemented successfully. The teams work in a mixed operating system environment (Red Hat 70% and Windows 30% of estate) with the London team primarily focusing on Red Hat trading applications and Sydney the Windows equivalents. You will also work to identify and implement new processes, procedures and automated solutions, ensuring an excellent and professional service is provided at all times. It is a fast-paced, process driven environment. Responsibilities : Using our ‘follow the sun’ support model, ensure maximum availability and performance of the company’s trading applications across web, mobile and API channels; Provide 1st and 2nd line support for the trading platforms; System monitoring with real time monitoring tools. (Nagios, Splunk, AppDynamics, Geneos and Bespoke tools); Provide proactive and reactive support to application and operational issues across both production and non-production environments; Proactively fix support issues, provide or suggest remedial actions or route issues to developer for remediation; Liaise with external vendor, other support teams (Business Operations, 3rd Tier Support, DBA, Security, Infrastructure) and development departments to ensure incidents are resolved; Review and implement improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained; Follow our release and change process to complete deployments and change successfully; Plan, execute and review maintenance tasks and deployments between IT and development teams; Participating in DR and BCP testing; Shifts on a weekly rotational basis – this will include some weekend on call work, rotated through the team; Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training; When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high quality service that presents a professional and positive image of CMC Markets; Take all reasonable steps to ensure appropriate confidentiality; Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role KEY SKILLS AND EXPERIENCE Essential: Self-starter with passion for IT Experience of IT Support Sufficient experience of using Red Hat Linux (or others Unix flavours) including scripting in a commercial environment Experience supporting applications (Java, .NET, Apache, IIS); Desirable : Knowledge of Microsoft Windows Server. Experience with working within financial industry; Experience with working within an ITIL framework; Experience with working with market data, FIX protocol



  • Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $4,500 - $7,000 Per Month **Date Posted** 4 hours ago Additional Details **Job ID** 4756 **Job Views** 1 Roles & Responsibilities **Job Description**: **Responsibilities**: - Ability to identify urgent issues that can have associated P/L risk and are therefore...


  • Singapore DRW Trading Group Full time $120,000 - $180,000 per year

    DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.Headquartered in Chicago with offices...


  • Singapore RWE Supply & Trading Asia-Pacific Pte. Ltd. Full time

    **RWE Supply & Trading Asia-Pacific Pte. Ltd., Singapore** **To start as soon as possible, Full time, Permanent** **Capesize, Panamax, Supramax** **Do you know the difference?** Our Back Office Team is responsible for processing deals after they have been concluded by Front Office. This includes sending out deal confirmations, managing margin and...


  • Singapore WILMAR TRADING PTE LTD Full time

    **Responsibilities**: - Drive export sales and promote the Rice category across Southeast Asia and EU markets. - Oversee origination and operational coordination from Southeast Asian sources, particularly Myanmar and Cambodia. - Collaborate with the origination team to assess purchase prices by grade and packaging specifications. - Track trade flows from...


  • Singapore Hays Full time

    First point of contact for any booking related queries / issues for Sales, Trading, Business Management, Equites, Compliance, Finance, Operations and IT for FX/PM cash and derivatives as well as Money Market products - Capturing all manual new trade exception events instructed by the business into the risk management system and running associated controls to...


  • Singapore SYNERGI RESOURCES PTE. LTD. Full time

    Job Overview We are seeking a Trade Finance Specialist with hands‐on experience in oil or liquid cargo transactions to support our trading operations. This role is not high‐volume ( less than 5 shipments per month ) but emphasizes accuracy, compliance, banking relationships, financing optimization, and documentation excellence . You will play a key role...


  • Singapore ioTech Solutions Full time

    Overview Our client is a quantitative trading firm that focuses on developing a diversified portfolio of sophisticated systematic strategies and innovative tools to achieve high quality, uncorrelated returns across a wide array of crypto assets with an average daily trading volume of over $1B USD, based in Singapore. Responsibilities Develop comprehensive...


  • Singapore Schroders Full time

    **Team Overview** The Securities Trade Operations team comes under the umbrella of the bigger Operations hub in Singapore. The hub is an important part of our global operations footprint working closely with global hubs in UK and New York to support business and investment teams. Securities Trade Operations is responsible for the post-trade processing of...


  • Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international intelligence, events and scholarly research group. We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more. Informa is listed on London Stock...


  • Singapore TALENTVIS SINGAPORE PTE. LTD. Full time

    Our client is seeking a Trade Operations Specialist to support international trade activities, documentation, and system operations. The role focuses on ensuring compliance with trade regulations, managing third‐party vendors, and improving process efficiency across teams. Responsibilities Coordinate with freight forwarders, documentation vendors, and...