Business Banking Manager

WHO WE ARE:
As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why join Global Commercial Banking?
At Global Commercial Banking we serve and support businesses from micro start-ups to small and medium-sized enterprises in a spectrum of industries with the core mission to help business succeed not just in locally but also internationally.

Starting and running a business is never easy. That's where we come in.

Our comprehensive and award-winning solutions span across banking services such in Cash Management, Trade Services, Financing and Day to Day Operations to beyond banking solutions that aims to help businesses Buy, Sell, Trade, Run and Grow with the competitive edge to win and flourish in this modern economy.

Fuelled by your entrepreneurial spirit, your tenacity to challenge the norm, you'll stand at the forefront of partnering SMEs, supporting them throughout their business lifecycle. With SMEs making up 99% of businesses that provide jobs to 7 out of 10 employees in Singapore, #WeSeeYou making real impact in developing these vital building blocks of our country's economy. #WeSeeYou bringing bold business ambitions of young start-ups to life. #WeSeeYou being a pillar for business owners to lean on in times of need and a partner to chart their growth today for a stronger tomorrow.

What you'll do:
Assist customers in the business account opening process through both digital onboarding platforms and in-person interactions. Liaise with customers to complete pre-assessment requirements for account opening. Perform KYC follow-up with customers who have dropped off from the Online Business Account Opening platform Conduct customer due diligence and KYC to verify business legitimacy and ensure adherence to mandatory banking policies and procedures Identify potential risks or discrepancies during the account opening process. Provide exceptional customer service while guiding customers through the account opening process Maintain a high standard of client confidentiality and ensure compliance to bank regulations

About you:
1. Confident and presentable with strong written and verbal communication skills
2. Able to conduct business conversation in both English and Mandarin
3. Independent and organised with the capacity to multi-task, handle high volume of work and manage time effectively under pressure
4. Self-motivated with a customer excellence mindset, consistently prioritising customer satisfaction and service quality
5. Strong problem-solving abilities, meticulous attention to detail, and a keen eye for accuracy
6. Effective team player who takes initiative and contributes positively to group efforts
7. Experience in front-line roles is an advantage but not mandatory
8. Fresh graduates are encouraged to apply

What we offer:
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.