Customer Test Manager

6 days ago

Singapore Selby Jennings Full time

Job Title: Customer Test Manager
Location: Singapore
Division: Post-Trade Services / Customer Operations



Overview

As a Customer Test Manager within the Service Implementation Migration Team, you will play a pivotal role in ensuring the readiness and operational integrity of the Customer Test Environment. You will be responsible for planning, coordinating, and managing the end-to-end customer testing experience for migration projects. This includes liaising with internal IT teams, managing issue logs, and ensuring a seamless and professional testing experience for clients.



Responsibilities

  • Lead and coordinate customer test planning activities, including defining test timelines and priorities in collaboration with internal and external stakeholders.
  • Manage the customer testing lifecycle, including issue logging, reporting, and escalation processes.
  • Ensure the test environment is fully operational and aligned with project requirements.
  • Maintain active communication with IT teams to monitor and confirm the code level and configuration of the testing environment.
  • Manage the issue log, including issue tracking, reporting, and escalation to ensure timely resolution.
  • Act as the primary point of contact for clients during the testing phase, ensuring a high-quality and consistent customer experience.
  • Provide regular updates to project stakeholders on testing progress, risks, and mitigation plans.
  • Proactively identify testing issues and contribute to continuous improvement of the test environment.
  • Maintain comprehensive documentation of test plans, test cases, and test results.
  • Provide regular updates and reports to project stakeholders and senior management.


Requirements

  • Bachelor's degree in Finance, Business, Information Technology, or a related field.
  • Minimum 5 years of experience in financial services, preferably in fund operations or client onboarding/testing roles.
  • Strong understanding of post-trade processes and operational workflows in the funds industry.
  • Solid knowledge of cash and securities settlement processes.
  • Familiarity with SWIFT messaging standards and connectivity.
  • Proven experience in managing client testing activities and coordinating with cross-functional teams.
  • Excellent communication and stakeholder management skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in Microsoft Office Suite and familiarity with project management tools (e.g., JIRA).
  • Experience with project management methodologies.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Fluency in English; additional languages are a plus.

Selby Jennings is a Trading Style of Phaidon International (License number R24119768)

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